COVID-19

Visitor Engagement Assistant (Part Time 20.75hrs)

Full Time

Securitas Security Services

Visitor Engagement Assistant (Part Time 20.75hrs) London

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We want to create the world’s most inspiring, engaging and inclusive visitor experience for our clients, and if you think you can help us achieve that, we would love to hear from you!

  • Must be fully flexible
  • 10-Week Rota Provided
  • 20.75 Hours (Average 2.3 days per week)
  • Shift Patterns vary between the below times.
  • Sat – Thur – 9:45am – 6:15pm 
  • Fridays 9:45am – 21:15pm

Visitor engagement 

  • Every member of staff is an ambassador for both Securitas and its client and should be able to actively demonstrate this no matter what task they are undertaking.
  • Ensuring you are open and welcoming to every visitor coming to the Gallery, from the point of entry and throughout their journey.
  • Provide a consistently excellent and engaging experience, ensuring visitors always have a safe and enjoyable visit and demonstrating an empathetic understanding of visitor’s needs.
  • To proactively engage and assist visitors in how best to maximise their enjoyment of the collection by responding to a wide range of enquiries about the art, membership, building, events, activities and exhibitions.
  • To respond to face-to-face complaints and feedback, taking prompt and appropriate action to resolve any issues.
  • Ensure all visitor queries are responded to with an ‘above and beyond’ approach to ensure a successful and positive visit.
  • Proactively engage with visitors as an Ambassador of the Gallery – be committed to having and maintaining a good knowledge of the permanent collection, temporary exhibitions/displays and events; ensure all visitor queries are responded to with an ‘above and beyond’ approach to ensure a successful and positive visit.

Membership, Events and Income Generation

  • Engage with visitors on the benefits of the Gallery Membership scheme.
  • Sales, including up-selling.
  • Cash handling, including data-entry cashing-up and till reconciliation.
  • Sell tickets and memberships and to be able to positively promote donations and Gift Aid

Visitor and Staff Communications

  • Always ensure verbal communication with visitors, colleagues and stakeholders is polite and professional
  • Answer telephone calls and emails professionally and in a good standard of written English language and grammar.

Other responsibilities

  • Undertake any other duties as requested by the Management Team

Essential Skills

Minimum required:

  • Must be available to work Mon-Sun, including during public late opening hours (currently Fridays until 21:00)
  • Must have a good standard of written English language and grammar.
  • Must have the right to work in the UK.
  • Must be over 18.
  • Have a five-year checkable history or be able to produce documentary evidence of any period of unemployment, self-employment or full and part-time education during that period.
  • No current criminal convictions.

About Company

Securitas Benefits: 

  • Paid holiday, company pension and life assurance scheme 
  • Discounted gym membership 
  • Wellness advice and support 
  • Cycle to Work Scheme  
  • Car lease and new car purchasing schemes 
  • Employee discounts and cashback savings across hundreds of your favourite high street brands, online shopping, holidays, and days out.   
  • City & Guilds accredited training program for professional and personal development 

Our values are the foundation of our operations and the corporate culture is built on these values that help to shape a long-term, financially successful enterprise by creating value for customers, employees, and shareholders. They are summarized in three words: Integrity, Vigilance, and Helpfulness. We are a company where you can develop your Security career, with access to training and the ability to gain professionally recognised qualifications so you can grow in confidence and take on more responsibility.  

If you want to know more about why Securitas is the world’s leading security group and our continuing work in the diversity & inclusion space, simply visit: www.securitas.uk.com/en-GB/ 

Join the Securitas Team today! 

Essential Requirements

Minimum required:

  • Must be available to work Mon-Sun, including during public late opening hours (currently Fridays until 21:00)
  • Must have a good standard of written English language and grammar.
  • Must have the right to work in the UK.
  • Must be over 18.
  • Have a five-year checkable history or be able to produce documentary evidence of any period of unemployment, self-employment or full and part-time education during that period.
  • No current criminal convictions.

COVID-19 Visitor Engagement Assistant (Part Time 20.75hrs) London

Apply Now

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