COVID-19

Visitor Engagement Assistant

Full Time

Securitas Security Services

Visitor Engagement Assistant London

Apply Now

We are looking for an individual to join a dynamic team to deliver on the ambitions of the Visitor Experience Department by warmly welcoming visitors, and helping them enjoy and engage with the collection by providing an outstanding level of visitor care tailored to individual needs!

  • Offering a range of contracts
  • 21.6 Hours, 28.8 Hours & 36 Hours
  • £12.57

Visitor service and engagement on-site:

  • To be an ambassador for the Tate Museum, maintaining a smart and professional appearance and providing a proactive and warm welcome for all visitors at various locations within the museum
  • To staff the Tate’s Visitor Engagement points
  • To proactively engage with and assist visitors in how best to maximize their enjoyment of the collection by responding to a
    wide range of enquiries about the TATE’s collection, buildings, events and activities and type of services available.
  • Respond to face-to-face complaints and feedback, taking prompt and appropriate action to resolve any issues.
  •  Welcome booked school groups, group leaders and families.
  •  To bid a warm farewell to all visitors, actively seeking feedback and encouraging repeat visitation

Visitor Communications:

  • Liaise with other departments regarding visitor information, ticketing and membership content to ensure that it is kept up-to-date and accurate.
  • Contribute to shaping visitor information in various forms, ensuring a consistent tone of voice and presentation style which
    responds to visitors’ needs and reflects Tate’s brand

Diversity and Equal Opportunities:

  • To value and respect your colleagues and members of the public regardless of their background.
  • To cooperate and contribute to measures introduced by the Gallery to ensure equality of opportunity and encourage
    diversity.

Essential Skills

  • Must have a good standard of written English language and grammar.
  • Must have the right to work in the UK.
  • Have a five-year checkable history or be able to produce documentary evidence of any period of unemployment, self-employment or full and part-time education during that period.
  • Able to work well in a team as well as using own initiative and creativity, all the time maintaining a positive and flexible solutions-focused approach.
  • Able to build credibility and rapport with others quickly, gaining cooperation and working effectively across the organisation.
  • Punctual, reliable and flexible to changing departmental and visitor needs.
  • Able to collate feedback to assist the development and generation of new ideas or approaches in order to continuously
    improve the visitor experience.
  • Demonstrable ability to act in ways that support equality and values diversity, including treating all those you come into contact with courtesy and respect irrespective of background

Other considerations

  • Due to the operational nature of this role, there may be restrictions on the periods during which leave can be taken.
  • You may be required to stand for up to 4 hours at a time and perform light lifting.

About Company

Securitas Benefits: 

  • Paid holiday, company pension and life assurance scheme 
  • Discounted gym membership 
  • Wellness advice and support 
  • Cycle to Work Scheme  
  • Car lease and new car purchasing schemes 
  • Employee discounts and cashback savings across hundreds of your favourite high street brands, online shopping, holidays, and days out.   
  • City & Guilds accredited training program for professional and personal development 

Our values are the foundation of our operations and the corporate culture is built on these values that help to shape a long-term, financially successful enterprise by creating value for customers, employees, and shareholders. They are summarized in three words: Integrity, Vigilance, and Helpfulness. We are a company where you can develop your Security career, with access to training and the ability to gain professionally recognised qualifications so you can grow in confidence and take on more responsibility.  

If you want to know more about why Securitas is the world’s leading security group and our continuing work in the diversity & inclusion space, simply visit: www.securitas.uk.com/en-GB/ 

Join the Securitas Team today! 

Essential Requirements

  • Must have a good standard of written English language and grammar.
  • Must have the right to work in the UK.
  • Have a five-year checkable history or be able to produce documentary evidence of any period of unemployment, self-employment or full and part-time education during that period.
  • Able to work well in a team as well as using own initiative and creativity, all the time maintaining a positive and flexible solutions-focused approach.
  • Able to build credibility and rapport with others quickly, gaining cooperation and working effectively across the organisation.
  • Punctual, reliable and flexible to changing departmental and visitor needs.
  • Able to collate feedback to assist the development and generation of new ideas or approaches in order to continuously
    improve the visitor experience.
  • Demonstrable ability to act in ways that support equality and values diversity, including treating all those you come into contact with courtesy and respect irrespective of background

Other considerations

  • Due to the operational nature of this role, there may be restrictions on the periods during which leave can be taken.
  • You may be required to stand for up to 4 hours at a time and perform light lifting.

COVID-19 Visitor Engagement Assistant London

Apply Now

Tagged as: Visitor Engagement Assistant