Telesales Executive Wellingborough
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Are you an experienced Telesales Executive who is keen to take the next step in their career?
Diligent and self-motivated, you will be assisting the sales department in building relationships using the company’s consumer lead database. The role requires an individual with good attention to detail and a focus on customers, to help the wider sales team develop leads and deliver results.
Main Responsibilities of the Telesales Executive
- Work with the road team to help develop contacts, appointments, & opportunities.
- Work with the management team to develop and implement a strategic telesales plan.
- Liaise with our trade base to evaluate requirements to identify and develop sales opportunities.
- Manage and develop relationships and contact all database customers, ensuring records are updated detailing status, situation, and level of interest, and the removal of dead leads.
- Achieve all given daily, weekly, and monthly targets.
- Generate firm interest leads for the sales team to convert.
- Provide weekly KPI reports.
- Provide a product knowledge service and offer additional information to support research.
- Ensure that the customers’ needs are met.
- Provide support to the sales managers where required.
- Communicate and administrate potential presales problems prior to any issues arising.
- Be the main point of contact for Park Finder queries and ensure updates are provided to the marketing team in a timely manner.
- Work as part of the team, keep an organised, clean and tidy working environment, and plan work to ensure deadlines are achieved.
- Take ownership of the Telesales Executive role and develop new relationships.
- Deal with and log all customer sales enquires, e-mails, calls, & visits.
- Ensure customer information and systems are maintained within GDPR regulations.
- Cover other duties as required including visitor centre and greeting customers.
Telesales Executives with experience in any of the following fields would suit this role: sales, telesales, KPI’s, client relationships, administration, customer service, lead generation, as a Sales Executive, Telesales Agent, Telesales Representative or similar role.
Benefits
- 30 days holiday inclusive of statutory days
- AVIVA AE pension scheme
- Life cover – 1.5 x salary
- Length of service loyalty holiday
Additional Information
Core hours of work:
8am – 5pm Monday to Thursday
8am – 12pm Fridays
Essential Skills
- General IT skills, including the use of Microsoft packages.
- Knowledge of GDPR legislation.
- The ability to problem-solve and remain calm in high pressure situations.
- Experience in handling and resolving customer objections.
- Excellent customer service and communication skills.
- Polite and diligent.
- Organised, accurate, with good attention to detail and the ability to meet deadlines and targets.
Desired Skills
Park home/building knowledge is desirable but not essential.
About Company
Since 1969, we have been one of the UK’s leading manufacturers of park homes and holiday lodges. A proudly independent business, our continued success is built on an unwavering commitment to quality and innovation, with a proven record spanning 50 years.
Based in Wellingborough, Northamptonshire, our organisation employs 220 people and is a steadfast and long-standing supporter of British manufacturing. All homes and lodges are constructed to BS3632 standards in our state-of-the-art production facility, positioned just a stone’s throw from our head office and visitor centre.
In 2019 we launched a new collection of homes and lodges in celebration of our 50th anniversary. The renewed range offers timeless designs and interior styles tailored to both contemporary and classical tastes.
Essential Requirements
- General IT skills, including the use of Microsoft packages.
- Knowledge of GDPR legislation.
- The ability to problem-solve and remain calm in high pressure situations.
- Experience in handling and resolving customer objections.
- Excellent customer service and communication skills.
- Polite and diligent.
- Organised, accurate, with good attention to detail and the ability to meet deadlines and targets.
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