COVID-19

Team Leader

Full Time

Key Group

Team Leader Preston

Apply Now

Key Group is one of the most exciting, forward-thinking brands in financial services, focused on helping people unlock a better retirement since 1998. Our mission is simple: To be the UK’s leading later life lending company.

Due to continued business growth, promotions, and career development we have a rare opening for a Team Leader to join our team in More2Life based in Preston.

This role involves managing the Case Handler team in More2Life.

Our Case Handlers process mortgage applications from receipt to completion in line with agreed service levels, policy and criteria. They are responsible for managing all aspects of post-offer applications through to completion in line with agreed service levels, policy and criteria.

As part of this Team Leader role, you will build internal relationships and work together with all teams within the department to help achieve team and business targets and deliver a quality service to customers.

Main Duties and Responsibilities of a Team Leader:

  • Ensure that service levels are achieved on a consistent basis
  • Ensure that clearly defined processes and controls are documented and followed for all the teams’ activities
  • Carry out regular quality monitoring of the activities completed by each team member and act on the results to praise / coach / develop / assist team members where required
  • Continuous process improvement – working with the team and wider business, searching for ways to increase the efficiency and quality of all processes / procedures
  • Support the personal performance and career development of each team member through monthly one to one meetings and regular informal feedback / coaching sessions
  • Inspire and motivate the team to exceed their potential and career aspirations
  • Meet and exceed all team targets and work with the other teams in the department to ensure that all department targets are achieved
  • To produce management reports as directed and have the ability to produce ad hoc reporting and analyse complex data

We welcome applications for this Team Leader role from candidates with experience in any of the following areas: Supervisor, Financial Services, Reporting, Data Analysis.

Benefits

  • 23 days holiday plus bank holidays rising to 28 with service
  • Additional holiday purchase scheme
  • 1 charity day
  • Tier 1 pension
  • Simply Health
  • Life Assurance

Essential Skills

  • Previous experience within a supervisory role
  • Previous experience of coaching and development is essential
  • Experience of working in a fast-paced environment where customer contact and accuracy is essential

Desired Skills

Previous experience of mortgage processing or similar environment would be beneficial but not essential to this Team Leader role.

We believe that helping people unlock a better retirement starts with helping everyone in our organisation unlock their true potential and thrive. To do that, we’re mindful of staying true to the values that make us who we are, and proud of what we do.

 Ambitious – to break ground to help our customers enjoy a better retirement.
Supportive – relationships are key to everything we do.
Personal – going above and beyond to offer exceptional service.
Integrity – honest, true, and transparent in all of our relationships.
Responsive – whatever the challenge we’ll deliver the right result.
Expert – experts in our field, our thirst for knowledge never stops

About Company

Our purpose is to help people finance a better retirement.

Our mission is to be the UK’s leading later life lending company.

Our connected portfolio of brands comprises of Key, Key Partnerships, more2life, The Equity Release Experts and Air Group.

https://www.wearekeygroup.co.uk/legal/privacy-policy

Essential Requirements

  • Previous experience within a supervisory role
  • Previous experience of coaching and development is essential
  • Experience of working in a fast-paced environment where customer contact and accuracy is essential

COVID-19 Team Leader Preston

Apply Now

Tagged as: Team Leader