Service Quality Specialist

Service Quality Specialist City of Bristol

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This is a new job function within our aftersales team, we are looking for a key individual who can work within our Aftersales department tying together technical repairs, warranty, and productivity. As a result, ensuring that we consistently deliver the highest standards of workmanship and customer satisfaction.

This individual will have an uncompromised understanding of day-to-day life within a busy workshop environment. Key responsibilities to this position will include overseeing technical preparation, warranty, and quality checking repairs therefore motor industry experience is essential.

You will have fantastic communication and interpersonal skills that can encourage the team to succeed. You should strive for operational excellence, be well organised and be able to demonstrate a strong attention to detail.

Our customers are as passionate about the Porsche brand as we are, so if you have the experience and enthusiasm to take on a new challenge, we would be interested to hear from you.

Key Responsibilities:

  • Providing technical support & guidance to technicians
  • Support & develop workshop process in line with Porsche Service Process
  • Support our manufacturer online workshop management system
  • Provide technical assistance to Service Advisors
  • Manage manufacturer technical support & communication
  • Provide warranty support
  • Manage workshop repairs, quality control & first fix
  • Assigning special tools to repair
  • Support Parts pre pick process
  • Engage fully with the team, ensuring good morale is maintained
  • Adhere to health & Safety and company policies at all times
  • Provide cover to Workshop Manager

Benefits

  • Competitive bonus scheme with an OTE of £35,000
  • Generous holiday allowance (25 days plus 8 bank holiday)
  • Contributory pension scheme
  • Life assurance
  • Private healthcare (after qualifying period)
  • Excellent training from Porsche and our group staff

Essential Skills

Whilst prestige automotive experience is preferred, a strong technical background is essential for this role. 

We are looking for a a team player who has the ability to coach and support the wider team. Great organisational skills are also must for this very busy role, so our successful candidate must be able to demonstrate the ability to prioritise their workload.

If you have experience in the automotive industry and are looking for an exciting change, we would love to hear from you.

About Company

Dick Lovett has grown to become one the South West's leading automotive retailers, representing a number of the motoring industry's biggest and most prestigious manufacturers. Come and grow with us.

Essential Requirements

Whilst prestige automotive experience is preferred, a strong technical background is essential for this role. 

We are looking for a a team player who has the ability to coach and support the wider team. Great organisational skills are also must for this very busy role, so our successful candidate must be able to demonstrate the ability to prioritise their workload.

If you have experience in the automotive industry and are looking for an exciting change, we would love to hear from you.

COVID-19 Service Quality Specialist City of Bristol

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