COVID-19

Service Booking Administrator

Full Time

Helston Garages Group

Service Booking Administrator Taunton

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Are you looking for a new challenge? Would you like the opportunity to work for the South West’s largest automotive dealership group?

An opportunity has arisen at our busy Taunton Jaguar Land Rover dealership, for a Service Booking Administrator to join us on a full time basis to maintain a 5 star service for our customers.

What can we offer you?

In return for your reliability and hard work, you will be offered a great range of benefits including:

  • Workplace pension (salary exchange option)
  • Life insurance
  • 22 days holiday plus bank holidays (pro rata)
  • Cycle to work scheme
  • Refer a friend rewards
  • Discounted sales, MOT, products, parts & servicing

What will I be responsible for?

  • Contacting our customers to book their vehicles into the Workshop for servicing or repairs
  • Loading the in house database appropriately
  • Daily control of the service diary
  • Receiving incoming telephone enquiries regarding vehicle status
  • Assisting customers with general queries by finding solutions
  • Maximising service opportunities
  • Directing enquiries efficiently to the relevant departments
  • Updating customer details in line with the GDPR
  • Maintaining GDPR security by following the relevant procedures
  • Creating service job cards and packs
  • Filing and maintaining effective administrative processes
  • Ad hoc service administration as reasonably requested
  • Contributes to the team by completing related tasks as needed

Essential Skills

The ideal Service Bookings Clerk will possess: 

  • Exceptional personal presentation, telephone & face to face communication skills
  • Microsoft Office Skills and other in house DMS knowledge
  • Experienced in telephone systems and service calls
  • Customer focused at all times
  • Relishes the challenges of a pressured environment

About Company

Who are we?

Helston Garages Group was founded in 1960, today we partner with 13 automotive brands, have 37 outlets and employ in the region of 980 people throughout the South West of England with businesses across Dorset, Somerset, Devon and Cornwall.

A major part of our success has been the emphasis that we place on creating and maintaining a skilled, knowledgeable and contented workforce. The effectiveness of this approach is demonstrated by the large proportion of our employees who stay with the Group for many years. Over a third of our staff have been with the Company for a decade or more, with approximately 90 of our staff having worked with us for more than 20 years.

We believe that we offer a stable and enjoyable working environment for our employees. Career development is enthusiastically encouraged by the Management and our Manufacturer partners, with dedicated programmes helping employees and our Apprentices with their progression and ongoing careers.

This is a fantastic opportunity to join one of the top 25 dealer groups in the UK.  If you feel you have the skills, aptitude and attitude to be our Service Bookings Administrator, then please click ‘apply’.

Essential Requirements

The ideal Service Bookings Clerk will possess: 

  • Exceptional personal presentation, telephone & face to face communication skills
  • Microsoft Office Skills and other in house DMS knowledge
  • Experienced in telephone systems and service calls
  • Customer focused at all times
  • Relishes the challenges of a pressured environment

COVID-19 Service Booking Administrator Taunton

Apply Now

Tagged as: Service Booking Administrator