Senior Sales Advisor

Full Time

Oak Furnitureland

Senior Sales Advisor Swindon

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We have a great opportunity for a Senior Sales Advisor to join our established and growing customer centre team based in Swindon.

Oak Furnitureland are on an exciting journey and are looking for like-minded people aligned to our company values.

Interested in working for a company that embraces a ‘one team’ approach that is adaptive and authentic, that follows through with its word, and that celebrates the expertise of its employees?

Do you have a customer-centric approach, are open and honest, possess good communication skills, and are willing to share your knowledge?

Be part of the team and work with great people, brilliant products, and the fastest growing furniture brand in the UK.

The real you will make the real difference.

We are recruiting for a Senior Sales Advisor who is a sales-focused person able to progress warm leads, share knowledge, and is as passionate about customer service as we are.

Our customer centre in Swindon is at the heart of our business, delivering first-class customer service to customers throughout the entire UK. Previous sales experience is required along with knowledge of motivating a team.

This Senior Sales Advisor role would be suitable for those coming from a sales background or someone who has worked as an inbound sales executive, outbound customer service advisor, or warm leads consultant looking for the next step in their career.

Shift patterns alternate between 9am to 6pm or 11am to 8pm and requires working 2 weekends in every 4.

Responsibilites of a Senior Sales Advisor:

  • Supporting your team manager to lead and motivate the team 
  • Contributing to call handling and sales targets when needed
  • Taking regular buzz sessions and motivating staff 
  • Providing coaching and feedback to support employee development and performance
  • Finding and agreeing on appropriate solutions for customer complaints
  • Ensuring that all policies and procedures are adhered to
  • Maintaining departmental and personal Service Level Agreements and KPIs in line with company expectations
  • Ensuring all communications are of the highest standard and in line with company guidelines
  • Taking ownership of customer issues that have been reported/allocated to you, resolving appropriately, and following up
  • Where appropriate, seek advice and guidance from line management where cases are out of the ordinary, or there is the uncertainty of the nature of the issue or appropriate response
  • Deputise when the team manager is absent
  • Working with team managers to review, create, and roll out training for telesales agents
  • Supporting team managers with 1:1 preparation

We welcome applications for this Senior Sales Advisor role from candidates with experience in the following areas: Sales, Sales Advisor, Senior Sales Advisor, SLA, KPI, Customer Service, Telephony.


On top of the basic benefits, we can offer you a number of great incentives:

  • Generous staff discount
  • Extra day holiday for your birthday
  • Contributory pension scheme
  • Supportive team culture
  • Online health portal
  • Employee Assistance Programme
  • Membership to Hapi Benefits rewards site providing a wide range of discounts and offers
  • Great working environment
  • Training, development, and ongoing support
  • Internal career paths

Essential Skills

  • Previous experience in a sales-focused environment
  • Excellent communication skills, both written and verbal
  • Have the ability to remain calm in a busy, pressurised environment

Desired Skills

  • Have demonstrable experience of achieving targets and KPI’s
  • Have the ability to articulate our USP’s and services 

About Company

We have a lot of things to be proud of here at Oak Furnitureland. 

Firstly, let’s talk about our furniture itself. From beautiful bedroom cabinetry and sofas you can’t help but sink into, to dining tables you can gather around with loved ones and customisable mattresses that guarantee a dreamy night’s sleep, there’s something for every room in the home. 

All our furniture is exclusively designed and properly made. We use quality hardwood that’s been responsibly sourced, and we let the natural beauty of the wood shine through in each piece. 

And then we have our people. From our showroom colleagues and our delivery drivers to our customer service team and logistics department; everyone works as one united team, driven by a shared purpose and values. 

In short, we make furniture that we’re really proud of, so that we can help people make their house a real home. Why not join us?

At Oak Furnitureland we have put Diversity and Inclusion at the top of our people agenda, as we believe that a more diverse and inclusive workplace, where people of different backgrounds are truly represented ensures better outcomes for all colleagues and the business. 

You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose and values. We are committed to fairness in the way we hire new colleagues and if you require any additional support to help you through the process, we’re happy to make the necessary adjustments for anyone that needs them.

Essential Requirements

  • Previous experience in a sales-focused environment
  • Excellent communication skills, both written and verbal
  • Have the ability to remain calm in a busy, pressurised environment

COVID-19 Senior Sales Advisor Swindon

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