COVID-19

Sales Administrator

Full Time

WillisPalmer

Sales Administrator Colchester

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Are you an experienced Administrator or Sales Administrator looking for a new and exciting opportunity?

We are looking for an enthusiastic individual who is motivated by sales targets and customer satisfaction to join our referrals and sales team, based in Colchester, Essex.

As a Sales Administrator, you will work towards achieving all sales objectives by maximising opportunities with every customer on the telephone and by email.

You will follow the company sales process for each referral and follow-up, ensuring that customer details are recorded accurately.

Your customer satisfaction skills will be used to build relationships with our local authority and family solicitor customers, as well as with your professional colleagues.

On a daily basis you will ensure the accurate and timely completion of administration and operational tasks whilst striving to achieve a consistently high level of customer satisfaction through outstanding personal and professional conduct.

You will work closely with the Head of Services and Senor Referrals Manager to achieve maximum profitability from all sales.

To succeed in the Sales Administrator role, you must be able to work effectively to ensure industry-leading standards of customer care and satisfaction at all times.

The successful applicant will be motivated to:

  • Ensure each customer interaction is professional, includes accurate detail, and avoids the use of jargon
  • Ensure customers are notified of changes to any part of the sales agreement prior to handover
  • Adhere to the company hand-over, follow-up, and referral procedure
  • Strive to achieve a consistently high level of customer satisfaction.
  • Develop and maintain professional, positive working relationships with all colleagues, external representatives, and suppliers
  • Ensure sensitive information is managed appropriately and in accordance with company confidentiality procedures
  • Communicate progress against agreed objectives to your Line Manager

We welcome applications for this Sales Administrator role from candidates with any of the following skills or attributes: sales, admin, administration, referrals, operational, CRM, MS Office, clients, customers, relationship building.

Benefits

  • Free car parking
  • Sales target bonus scheme
  • Contributory pension scheme
  • 20 days paid holiday per year (increasing by one day per year, to a maximum of 25 days per year) plus public holidays
  • Additional day off for birthday

Info

Sales Administrator role: 35 hours a week.

Essential Skills

  • Previous experience in an administration or sales environment
  • Have a good knowledge of MS Office applications
  • High standard of verbal and written English
  • Excellent telephone manner
  • Exceptional communication skills, with the ability to build rapport with internal and external customers

About Company

WillisPalmer is an independent provider of social work and multi-disciplinary services to vulnerable children and families. We have been established for 18 years and have become the UK’s leading provider of multi-disciplinary family assessments, independent social work, forensic risk, psychological assessments, and family support services to local authorities.

As a social work owned and operated company, we place the needs and safety of children and their families at the centre of everything we do. Our paramount duty is to ensure the best outcomes for vulnerable children.

Essential Requirements

  • Previous experience in an administration or sales environment
  • Have a good knowledge of MS Office applications
  • High standard of verbal and written English
  • Excellent telephone manner
  • Exceptional communication skills, with the ability to build rapport with internal and external customers

COVID-19 Sales Administrator Colchester

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Tagged as: Sales Administrator