COVID-19

Product Genius

Full Time

Helston Garages Group

Product Genius Exeter

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Are you a motivated, enthusiastic and highly personable individual looking for a new challenge? Would you like the opportunity to work for the South West’s largest automotive dealership group?

Due to departmental and operational growth, Westerly (BMW) Exeter, are now looking to recruit a full time Product Genius to provide support for the Sales Executives, become a product champion and learn how to offer a 5 star customer experience during the car purchase journey.

What can we offer you?

In return for your hard work and commitment, you will be offered a basic salary and a range of benefits including:

  • Workplace pension (salary exchange option)
  • 22 days holiday plus bank holidays (pro rata for part time)
  • Apprenticeship Standards Programme
  • Cycle to work scheme
  • Refer a friend rewards
  • Life assurance
  • Discounted sales, MOT, products, parts & servicing

What will my responsibilities be?

  • To develop a detailed understanding of the BMW brand and range of vehicles including an in depth knowledge of BMW technological features
  • Present our range of vehicles to all enquiring customers
  • To professionally convey all features and controls of both new and used BMW models at customer handover following a prescribed handover process
  • To provide outstanding levels of customer service at all times as you look to build long term customer relationships
  • Achievement of customer satisfaction targets
  • Participation in awareness campaigns using excellent communication

Essential Skills

Who are we looking for?

  • An excellent communicator with customer service experience who possesses a keen interest in both the automotive industry and vehicle technology
  • Will have a genuine desire to build a long term career with us and have the confidence to liaise with customers throughout the sales process supporting our BMW Sales Executives
  • Has a natural enthusiasm, inner confidence and happy disposition
  • Will enjoy participating in wide ranging promotional activities

This position may qualify for entry to our 12-14 month, level 2 or 3, Apprenticeship Standards Programme.

About Company

Who are we?

Helston Garages Group was founded in 1960, today we partner with 13 automotive brands, have 37 outlets and employ in the region of 980 people throughout the South West of England with businesses across Dorset, Somerset, Devon and Cornwall.

A major part of our success has been the emphasis that we place on creating and maintaining a skilled, knowledgeable and contented workforce. The effectiveness of this approach is demonstrated by the large proportion of our employees who stay with the Group for many years. Over a third of our staff have been with the Company for a decade or more, with approximately 90 of our staff having worked with us for more than 20 years.

We believe that we offer a stable and enjoyable working environment for our employees. Career development is enthusiastically encouraged by the Management and our Manufacturer partners, with dedicated programmes helping employees and our Apprentices with their progression and ongoing careers.

This is a fantastic opportunity to work for a family run business and if you feel you have the skills, aptitude and attitude to become our Product Genius, then please click ‘apply’.

Essential Requirements

Who are we looking for?

  • An excellent communicator with customer service experience who possesses a keen interest in both the automotive industry and vehicle technology
  • Will have a genuine desire to build a long term career with us and have the confidence to liaise with customers throughout the sales process supporting our BMW Sales Executives
  • Has a natural enthusiasm, inner confidence and happy disposition
  • Will enjoy participating in wide ranging promotional activities

This position may qualify for entry to our 12-14 month, level 2 or 3, Apprenticeship Standards Programme.

COVID-19 Product Genius Exeter

Apply Now

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