COVID-19

Primary Servicing Specialist

Full Time

Pepper (UK) Limited

Primary Servicing Specialist Uxbridge

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Are you a skilled Mortgage Account Handler looking to rise to a new challenge?

Pepper Advantage is a global credit management and intelligence company that accelerates business growth ambitions with high-quality, innovative data and analytics, and we are currently looking for a Primary Servicing Specialist with proven experience in customer service and mortgage administration.

If you are open to a new opportunity and would like the chance to work within an organisation which can offer competitive benefits and career progression, then this is the role for you.

We are currently recruiting for a Primary Servicing Specialist to join our dynamic and growing team in Uxbridge.

We are looking for a highly motivated professional with experience in managing residential mortgage and loan portfolios in a highly customer-focused environment within the financial services sector.

Your role will involve end-to-end servicing and administration of the mortgage throughout the complete cycle.

You will be working within an established team that is a key part of Pepper’s operations, and you will receive ample support so that you can be successful in your role.

We would like to hear from candidates with good experience of delivering exceptional customer service and who are highly organised, motivated, and able to work effectively and accurately.

As a Primary Servicing Specialist, your key responsibilities will include:

  • To deliver accurate and timely processing of mortgage administration activities and other various daily tasks
  • Daily interactions with customers and third parties via telephone and writing, offering excellent customer service throughout
  • Ensuring that workloads are processed efficiently and effectively in accordance with agreed policies and procedures
  • Liaising effectively with clients, representing Pepper appropriately
  • End-to-end servicing of the mortgage from completion through to redemption stage
  • Identification of potential efficiencies and delivering ideas to improve Pepper operations and the customer experience

We would welcome applications for this Primary Servicing Specialist role from candidates with the following skills: Loan Administrator, Account Management, Loan Management, Arrears Management, Litigation, Customer Service, Administration, Mortgage Account Handler, Administration, Compliance.

Benefits

Private Medical Insurance | Salary Sacrifice | Pension matched up to 8% | 25 days holiday with Length of Service | Season Ticket Loans | Cycle to Work Scheme | Discounts in local shops | EAP | Enhanced Maternity & Paternity | Wellbeing Days | Volunteering Days | Eye Care | Payroll Giving | Reward & Recognition Program | Relaxed Dress Code | Discounted RAC Vehicle Breakdown | Discounted Gym memberships | Life Assurance

Additional Information

Join an amazing working environment with opportunities for career development and training. In addition to our culture and amazing people, we offer competitive employee benefits. If you are looking for a progressive organisation and want to join a fast-paced team, then please apply for this job opportunity.

Essential Skills

You must be able to:

  • Demonstrate self-reliance and motivation
  • Be detail orientated and able to work to tight deadlines
  • Analyse problems, think creatively and make effective decisions in the appropriate timescales
  • Take ownership of the responsibilities allocated to you
  • Demonstrate the ability to form productive relationships at all levels
  • Demonstrate strong English verbal and written communication skills

Desired Skills

We are looking for a candidate who:

  • has prior exposure to operational loan management
  • can consistently deliver outstanding customer service
  • has a robust understanding of relevant regulation and associated legislative policy and the impact this has on the role, particularly as they relate to loan and mortgage products.

About Company

Pepper Advantage currently operate in nine jurisdictions across the UK, Europe, and Asia Pacific, and have over US$50 billion in assets under management. We employ more than 1,100 people to look after 65 clients and 1,000,000 end-users and we’re growing fast. Through heavy investment in tech-enablement and data and analytics, we are driving operational efficiency, empowering clients, and expanding our remit all over the world.

Working across commercial and residential real estate, personal and SME loans, credit cards, asset finance and point of sale, our advanced credit intelligence platform enables us to arrive at the best solutions for our clients and their customers and always pushes for the right outcome, whatever financial journey they’re on. As an employee of the Pepper Advantage community, you’ll be part of a unique global-scale data network, giving you access to all the latest market trends and opportunities. You have to be in it to get the full Advantage!

Essential Requirements

You must be able to:

  • Demonstrate self-reliance and motivation
  • Be detail orientated and able to work to tight deadlines
  • Analyse problems, think creatively and make effective decisions in the appropriate timescales
  • Take ownership of the responsibilities allocated to you
  • Demonstrate the ability to form productive relationships at all levels
  • Demonstrate strong English verbal and written communication skills

COVID-19 Primary Servicing Specialist Uxbridge

Apply Now

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