COVID-19

Part Time Customer Service Advisor

Full Time

Whistl

Part Time Customer Service Advisor Paignton

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Are you taking your first step into an office role? Looking to gain practical experience and an income alongside your academic studies? Returning to the job market after raising a family? Or are you an experienced customer service professional looking for a part-time role with well-established business that puts people first? 

We’re looking for fantastic people to join us, bringing an innovative spark along with them. We solve problems and overcome challenges for a living, so positive energy flows through our veins.

We have fantastic opportunities for Part Time Customer Service Advisors to join us in our Paignton Contact Centre, on a fixed term contract up to Christmas. We have a temp-to-perm mindset for those wishing to progress.

Work-life balance is critical to all of us, so we’ll do our very best to build your fixed shift pattern around your home, social, academic, or personal life commitments.

We have evenings and Saturday days to cover, and we welcome applications from all members of our local community. Our diverse and vibrant workforce includes colleagues new to our business, and those with decades of valuable experience. Equality, diversity and inclusion are central to our culture.

Reporting to the Contact Centre Manager, the role of Customer Service Advisor is to answer inbound contacts from customers, processing orders and managing queries, while ensuring the highest standards of customer care are met at all times.

Key responsibilities:

  • Answer incoming calls, web chats and emails to resolve customer orders and queries in a friendly, informative manner.
  • Utilize the intranet to provide accurate information on products and/or services available.
  • Understand processes (e.g. returns) and be able to articulate this on the phone to customers.
  • Undertake all aspects of administrative work competently and with attention to detail. Including accurate data entry and attention to formal customer correspondence.
  • Manage customer satisfaction and resolve or escalate cases of customer dissatisfaction as appropriate and in a professional manner.
  • Process the fulfilment of formal customer correspondence.
  • Have a sound knowledge of, and the ability to apply all client processes and procedures.

We would welcome applications for this Customer Service Advisor role with the following skills: Customer Service, Advisors, Call Centre, Phone, Admin, Office, Administration, Telephony, Communication, Contact Centre, Inbound, Customer Support, FTC, Team Player, Data Entry, IT Literate.

Benefits

  • Training and support – an ideal entry point to a boom industry
  • VIP Discounts on select clients’ products and services.
  • Access to our prestige Benefits and Rewards Portal – including discounts on high-street shopping, days out, entertainment and food & drink, including popular brands such as Apple, Samsung, and Buyagift.
  • Long Service Rewards – both financial and leave based.
  • Career Development Opportunities – through E-Learning, management development programmes, and apprenticeships in which you can gain professional qualifications during working time at no cost to yourself.
  • Access to a well-established Employee Assistance Programme provider who provides support to our people and their families in areas such as their health and wellbeing.
  • Plus the other excellent benefits you’d expect from a market leader.

Info

Saturday daytime plus weekday evening shifts. 10 to 12 hours across two shifts..

Essential Skills

  • Good verbal and written skills.
  • IT literacy and comfort.
  • Ability to establish and maintain effective working relationships.
  • Strong interpersonal skills and/or previous experience working with customers.
  • The ability to maintain calm under pressure.
  • Undertake tasks with speed and accuracy.
  • Work as part of the team to ensure work is completed.

Desired Skills

  • Previous experience working within a customer focused environment such as retail or hospitality would be an advantage.
  • English Language and Mathematics GCSE passes, or their Functional Skills Level 2 equivalents.

About Company

Whistl is a delivery management company providing efficient, high-quality and competitively priced services across Business Mail, Parcels, Fulfilment and Doordrop Media both in the UK and internationally. Distributing more than 4 billion items annually, we are market leaders in Downstream Access Mail (DSA) services handling over 50% of bulk business mail in the UK.

Whistl is a Disability Confident employer and is committed to equal opportunities for all in all of our employment policies and practices.

Due to the nature of our business, this role may be subject to a basic DBS check.

Essential Requirements

  • Good verbal and written skills.
  • IT literacy and comfort.
  • Ability to establish and maintain effective working relationships.
  • Strong interpersonal skills and/or previous experience working with customers.
  • The ability to maintain calm under pressure.
  • Undertake tasks with speed and accuracy.
  • Work as part of the team to ensure work is completed.

COVID-19 Part Time Customer Service Advisor Paignton

Apply Now

Tagged as: Part-Time Customer Service Advisor