Operations Support/Scheduler London
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Are you looking for a new challenge and ready to take the next step in your career?
We have a fantastic and exciting opportunity for an Acting Operations Support to join our team in London!
Contracted Hours: 37.5
Shifts: Mon – Fri
Salary: £30,000pa
Must be fully flexible
Must have driving licence
The Purpose
To accurately roster all officers ensuring sufficient cover for holidays, sickness, absence ensuring service levels agreed are attained at all times. To provide cover for the on call roster responding to any missed book on/missed check calls/absenteeism using the branch escalation procedure to report any problems.
How you will make an impact as Operations Support :
- Being the first point of contact for all security officers
- Data entry of new contracts, ensuring all records are accurate.
- Updating assignment instructions, site documentation and maintain customer information.
- Accurately rostering all officers to sufficiently cover holidays, sickness and absence.
- Assisting with recruitment ensuring that staffing levels meet the agreed service levels.
- Monitor and organise any training requirements.
- Assisting the management of all direct and indirect costs to ensure these match the requirements for the effective operation of the Branch.
- Ensuring accuracy of all operational data; and regularly review and report on progress, highlighting any risk of significant variances as they arise, taking action where needed.
- Supporting other Branches and support functions by sharing best practice
- Engaging with clients and visiting client sites when needed.
- Covering client sites if and when needed.
Competencies
- Managing and Leading others
- Manages Self Decision Making
- Communication Skills
- Business Acumen & Commercial Awareness
- Operational Excellence Strategic Thinking (Planning & forecasting)
- Customer Management & Sales Development
- Relationship building & Networking See Competency Framework for Management behavioural indicators.
Essential Skills
- Minimum Required
- Right to Work in the UK
- SIA Frontline Licence
- Ability to work shift patterns over nights and weekends
- Must have a full driving licence
- Good standard IT skills
- Able to evidence strong customer service skills
- Ability to work under own initiative
- Customer service experience
- Good organisational skills
- Ability to prioritise
- Strong written and verbal communication
About Company
Securitas Benefits:
- Paid holiday, company pension and life assurance scheme
- Discounted gym membership
- Wellness advice and support
- Cycle to Work Scheme
- Car lease and new car purchasing schemes
- Employee discounts and cashback savings across hundreds of your favourite high street brands, online shopping, holidays, and days out.
- City & Guilds accredited training program for professional and personal development
- Support to gain your SIA license
Join the Securitas Team today!
Essential Requirements
- Minimum Required
- Right to Work in the UK
- SIA Frontline Licence
- Ability to work shift patterns over nights and weekends
- Must have a full driving licence
- Good standard IT skills
- Able to evidence strong customer service skills
- Ability to work under own initiative
- Customer service experience
- Good organisational skills
- Ability to prioritise
- Strong written and verbal communication
COVID-19 Operations Support/Scheduler London