COVID-19

Operations Support Analyst

Full Time

Whistl

Operations Support Analyst Bolton

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We are looking for an individual who can join our mission to be the best that the industry has to offer.

We want you to bring your unique set of skills and experience to a place where you can reach your true potential. 

The Operations Support Analyst will understand the Network Financials and support the Operations Finance & Support Manager providing weekly updates on KPIs and cost control for the Network; Administer and recommend changes for various processes to ensure escalation of operational proficiency.

The role will require to deliver an effective and efficient service to key stakeholders within Sortation, Transport and Finance team. The Operations Support Analyst will be required to make data quality improvements by working with key stakeholders to ensure the data is accurate and delivered within certain deadlines.

This role will own Kronos application configuration and business impact and be the main contact for support on configuration issues and the link between IT if there are further technical issues to be investigated.

Performance/Financial Reporting

  • Reporting directly to Operations Finance & Support Manager, supporting with day to day duties
  • Producing and maintaining weekly detailed report of Network Transport Spend by collating data from many various sources and systems
  • Developing transport file to be more automated and accurate
  • The role will provide data collation, interpretation and recommendations for various reports which are required on a daily, weekly and monthly basis measuring performance against targeted KPI’s and SLA’s.
  • Analyse existing data sources to understand the information and ensure data quality
  • Supporting and Liaising with Business Analyst in order to offer support where needed
  • Develop knowledge in terms of Modelling and Analysis by working closely to Business Analysts
  • Creating processes to ensure that depots captured data correctly to allow accurate methods of reporting
  • Design and develop ad hoc reports via Business Objects and manipulate data within Excel spreadsheets
  • Working closely with the Operations Management teams 
  • Ensuring that weekly cost and hours are reported accurately 
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  • Ensuring all data and information is kept confidential and not disclosed to anyone who is not entitled to access the information ( Data Protection/GDPR)

Kronos Attendance Management

  • Business Owner and Application Administrator of Kronos
  • Completing data accuracy audits on the system on weekly basic
  • Training depot teams on Kronos when needed
  • Supporting IT with installations of Kronos hardware
  • Ensuring the depot teams are up to date with starters and leavers in the systems and are in control of their data in Kronos
  • Maintaining configurations of Workforce Timekeeper Application for business requirements
  • Manage User Access and Security Profiles
  • Manage System Upgrades, Testing, Implementation planning, New Feature training
  • Provide Kronos system data analysis through system tools and Genies
  • Main contact for Kronos Application support team
  • Advise business of system configuration for improvements
  • Provides immediate assistance when application issues prevent timely completion of payroll or cause other interruptions
  • Support Payroll and HR with pay queries and Kronos Interfaces

Depot Cost Control Management

  • Ensuring the capture Operations Cost for each depot is done correctly and costed to the correct GL Codes
  • Monthly Reconciliation of reports
  • Support the P2P admin team in terms of development and new processes
  • Monitoring Transport Spend by raising Transport network POs within correct GL codes 
  • To action any invoice / payment queries to allow accounts payable to process with in SRM.

 

Training and development of Depot Teams

Developing and implementing new processes and systems for efficient HR and Finance management

Work closely with Operations Support Lead to ensure that all depots work in a standardised and professional way. The role will support depot teams on escalations regarding pay and policies, providing support with any Excel tools to improve the efficiency and accuracy of processes.

The role will require to provide support and training to Transport Managers and Transport Admin on any new financial reporting processes and improvements.

Together with the Operations Finance & Support Manager, the role will have regular meetings with the depot coordinators to ensure continuous improvements.

Benefits

  • Enhanced Annual Leave entitlement, starting at 31 days
  • Access to our prestige Benefits and Rewards Portal
  • Long Service Rewards: both financial and leave based.
  • Health Cash Plan
  • Life Assurance Scheme
  • Career Development Opportunities
  • Access to a well-established Employee Assistance Programme provider
  • And other excellent benefits you’d expect from a market leader.

Info

Monday – Friday 08:30 – 17:00 37.5 Hours a week

Essential Skills

  • Ability to communicate effectively and efficiently with internal and external customers
  • Must have working experience of Kronos
  • Flexible and Adaptable – able to carry out a range of different duties (i.e. able to multi task/work on a number of different jobs at the same time)
  • Ability to deal with colleagues in a professional, friendly and helpful manner.
  • Numerate and literate
  • Able to organise work to meet agreed deadlines
  • Word, Excel, Powerpoint, Outlook.  

Desired Skills

  • Good all round administration experience
  • The ability to travel when required 

About Company

Whistl is the second largest postal provider in the UK with an exciting range of mail, parcels and Doordrop media products and services, both in the UK and internationally. Each year we collect, sort, send and transport up to 4 billion items of mail and parcels for businesses, as well as handling, planning and managing millions of Doordrop items.

Essential Requirements

  • Ability to communicate effectively and efficiently with internal and external customers
  • Must have working experience of Kronos
  • Flexible and Adaptable – able to carry out a range of different duties (i.e. able to multi task/work on a number of different jobs at the same time)
  • Ability to deal with colleagues in a professional, friendly and helpful manner.
  • Numerate and literate
  • Able to organise work to meet agreed deadlines
  • Word, Excel, Powerpoint, Outlook.  

COVID-19 Operations Support Analyst Bolton

Apply Now

Tagged as: Operations Support Analyst