COVID-19

IT Support

Full Time

Whistl

IT Support Marlow

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Would you like to take on a role that allows you to take ownership of your work?

We are looking to for new IT Support candidate to join our team in Marlow.

Do you have a keen interest in IT and are willing to adapt your knowledge to suit third party and bespoke solutions, have a creative and innovative approach with the energy and enthusiasm to deliver, and above all a passion for exceeding customers’ expectations? Then we want to hear from you. 

We want you to bring your unique set of skills and experience to a great place to work, and further your potential with us at Whistl.

You will be providing applications and technical support to Whistl staff. The role is high-profile and part of a wider IT Service Desk covering Whistl assets and systems.

Day to day, the role will involve providing first line support on applications and technical support to Whistl employees. You will also be communicating with suppliers, giving hands-on technical support, as well as contributing to new and existing projects that require or involve IT.

You will need to demonstrate the desire to deliver the best solution required, and that you have the drive to make a difference to Whistl, its employees, customers, and suppliers.

 IT Support requirements: 

  • provide support to end users via onsite support, desk visits, and covering the IT Service Desk helpline 
  • triage and resolve all incidents and services requests within SLAs
  • be responsible for ensuring end users are kept up to date on progress by updating tickets within the IT Helpdesk ticketing system
  • provide focused support with an exemplary level of quality, professionalism, and ownership

50% IT support requests: This includes tasks such as printer installs, driver issues, handheld scanner issues, dealing with reports of issues within Citrix VDI, loss of service at a Whistl depot, end user queries on Microsoft Office products.

40% user service requests: This includes access requests for applications, folders, and drives, and requests for new equipment such as laptops and mobile phones.

10% additional project work:  This will include ad-hoc tasks such as the rolling out of new hardware to internal stakeholders where additional training and support on usage may be required.

What we look for in an IT Support professional:

  • Excellent communication skills, both written and verbal
  • The ability to establish and maintain professional relationships both internally and externally at all levels
  • Demonstrable appetite to progress and confidence to identify and suggest improved ways of working                                    
  • The ability to work under pressure and meet strict deadlines whilst managing shifting priorities
  • Excellent organisational skills and effective prioritisation of tasks
  • Willing to learn with a positive ‘can-do’ attitude
  • The ability to thrive in an unstructured environment, but with a strong enough personality to add structure where necessary
  • Helpful by nature and able to deal with providing a first-class level of customer service within a challenging, fast-paced environment
  • Demonstrate a flexible approach and self-discipline in order to work well either independently or within the team environment

We welcome applications for this IT Support role from candidates with experience in the following areas: Technical Systems Support, IT Support IT Support Analyst, Systems Administration, Support Desk Microsoft Server, IT Field Support, IT, Support, MS Office, Azure, O365, Computer Hardware Support, Customer Facing, Customer Service, LAN, TIA A+, MCP Support, Helpdesk.

Benefits

  • Enhanced Annual Leave entitlement, starting at 31 days (including public holidays), increasing up to 36 days with long service.
  • Access to our prestige Benefits and Rewards Portal including discounts on high-street shopping, days out, entertainment, and food and drink, including popular brands such as Apple, Samsung, and Buyagift.
  • Long Service Rewards: both financial and leave based.
  • Health Cash Plan: in which you can get money back on health treatments such as prescriptions, eye care, dental, and more.
  • Life Assurance Scheme: A scheme that may provide a lump-sum payment should you die whilst employed by the company.
  • Career Development Opportunities: through E-Learning, Management Development Programmes, and Apprenticeships in which you can gain professional qualifications during working time at no cost to yourself.
  • Access to a well-established Employee Assistance Programme provider, who provides support to our people and their families in areas such as their health and wellbeing.
  • And other excellent benefits you’d expect from a market leader.

Info

This role is Monday to Friday, based at Marlow. You need to be flexible, willing, and ready to respond to the needs of 24-hour operation in terms of working hours and provide support away from the normal location of work on occasion as required by the business.

Essential Skills

  • It is essential you either have a background in IT Support, or previous experience within a customer facing IT related job function
  • A good knowledge of Microsoft Office applications is essential
  • A working knowledge of Azure and Office365
  • Previous experience of computer hardware support, replacement of components, and basic troubleshooting of end user IT equipment would be advantageous
  • Typically, we would estimate that it would take a minimum of 1 years’ experience in a customer facing IT support environment or a similar role to acquire the skills required for this role
  • A good standard of education to include 3 GCSEs grade A-C or equivalent

Desired Skills

An IT-related qualification (Comp TIA A+, MCP, ITIL v3.0 Foundation, etc.) would be advantageous, but not essential.

About Company

Whistl are a delivery management company providing efficient, high-quality, and competitively priced services across Business Mail, Parcels, Fulfilment and Doordrop Media both in the UK and internationally. Distributing more than 4 billion items annually, we are market leaders in Downstream Access Mail (DSA) services handling over 50% of bulk business mail in the UK.

Whistl is a Disability Confident employer and is committed to equal opportunities for all in all of our employment policies and practices.

Due to the nature of our business, this role may be subject to a basic DBS check.

Essential Requirements

  • It is essential you either have a background in IT Support, or previous experience within a customer facing IT related job function
  • A good knowledge of Microsoft Office applications is essential
  • A working knowledge of Azure and Office365
  • Previous experience of computer hardware support, replacement of components, and basic troubleshooting of end user IT equipment would be advantageous
  • Typically, we would estimate that it would take a minimum of 1 years’ experience in a customer facing IT support environment or a similar role to acquire the skills required for this role
  • A good standard of education to include 3 GCSEs grade A-C or equivalent

COVID-19 IT Support Marlow

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Tagged as: IT Support