COVID-19

IT Field Support

Full Time

Whistl

IT Field Support Marlow

Apply Now

Do you have a strong background in IT Support? Are you looking for a new and exciting opportunity?

We have an exciting opportunity to join our IT Service Desk Team, based In Marlow,supporting Farnborough and across our fulfilment sites in Rushden, Northampton and Lutterworth. You would be joining an organisation that embraces change, that are positive, curious and respect each other, which we believe enables and empowers individual success in people like you. You will take the lead to ensure that you consistently deliver the highest standard of technical support to your colleagues.

This is a permanent position for  Field Based IT Support  providing applications and technical support to the staff and customers of Whistl. The role is high profile and part of a wider IT Service Desk covering Whistl assets and systems.

Day to day, the role will involve providing first line support on applications and technical support to Whistl employees across our fulfilment sites, You will also be communicating with suppliers, giving hands on technical support as well as contributing to new and existing projects that require or involve IT.

This role requires a full UK driving licence without endorsements and the right to work in the UK without the need for sponsorship.

Work Breakdown:

  • 50% IT Support Requests. This will include tasks such as, printer installs, driver issues, handheld scanner issues, dealing with reports of issues within Citrix VDI, loss of service at our depot locations, questions from employees with regards to Microsoft Office products. In some cases, the IT Support Requests will require escalation to a 3rd party via the IT Service Desk application.
  • 40% User Service Requests. This will include tasks such as, dealing with requests for access to drive permissions, additional applications with Citrix VDI, requests for new equipment such as laptops and mobile phones.
  • 10% Additional Project Work. This will include ad-hoc tasks such as, the rolling out of new hardware to internal stakeholders where additional training and support on usage may be required. 

You will need to demonstrate the desire to deliver the best solution required, and that you have the drive to make a difference to Whistl, its employees, customers and suppliers.

You will need to have a keen interest in IT and be willing to adapt your knowledge to suit third party and bespoke solutions. A creative and innovative approach with the energy and enthusiasm to deliver, and above all passion for exceeding customers’ expectations is a must.

We welcome applications from candidates with any of the following skills or attributes: IT Field Support, IT, Support, MS Office, Azure, O365, Computer Hardware Support, Customer Facing, Customer Service, TCP IP, DNS, DHCP, VOIP, LAN, IT Support, helpdesk.

 

Benefits

  • Enhanced Annual Leave entitlement, starting at 31 days (including public holidays), increasing up to 36 days with long service
  • Access to our prestige Benefits and Rewards Portal; including discounts on High-street shopping, days out, entertainment and food & drink, including popular brands such as Apple, Samsung, and Buyagift.
  • Long Service Rewards: both financial and leave based.
  • Health Cash Plan: in which you can get money back on health treatments such as prescriptions, eye care, dental, and more.
  • Life Assurance Scheme: A scheme that may provide a lump-sum payment should you die whilst employed by the company.
  • Career Development Opportunities: through E-Learning, Management Development Programmes, and Apprenticeships in which you can gain professional qualifications during working time at no cost to yourself.
  • Access to a well-established Employee Assistance Programme provider, who provides support to our people and their families in areas such as their health and wellbeing.

And other excellent benefits you’d expect from a market leader.

 

Info

• Must have full driver’s license as travel and occasional over-night stays will be required
• The job holder will be expected to work any 4/5 days per week over 7 in    order to meet the needs of a 24/7 operations. Therefore a willingness to work regular weekends is required

Essential Skills

  • Typically, we would estimate that it would take a minimum of 2 years’ experience in a customer facing on-site IT support environment or a similar role to acquire the skills required for this role.
  • A good knowledge of Microsoft Office applications is essential.
  • A working knowledge of Azure.
  • A working knowledge of Office365 is paramount.
  • Previous experience of Computer Hardware Support, replacement of components and basic troubleshooting of end user IT equipment would be advantageous.
  • Knowledge of technologies such as TCP IP, DNS, DHCP, VOIP and LAN.
  • A good standard of education to include 3 GCSEs grade A-C or equivalent.

Desired Skills

An IT related qualification (Comp TIA A+, MCP, ITIL v3.0 Foundation, etc.) would be advantageous, but not essential.

About Company

At the heart of everything we do is our customers, and we pride ourselves on delivering innovative solutions and outstanding customer service in a dynamic industry.

Our business is all about our people and we’re here to deliver – in every sense of the word – for our colleagues, customers and communities. We want our colleagues to be recognised and rewarded for their contribution; we want our customers to feel confident and cared for; and we want communities to feel we’re part of them. We believe that all colleagues should be given every opportunity – and trained and developed to seize them.

At Whistl, we always try to find a way. We never say no if there’s a chance of yes, and we believe challenges are there to be overcome. We think – and act – positive. And we always do the right thing. For our people, that means working as part of a team, supporting colleagues, respecting them and sharing knowledge.

Whistl are a delivery management company providing efficient, high-quality and competitively priced services across Business Mail, Parcels, Fulfilment and Doordrop Media both in the UK and internationally. Distributing more than 4 billion items annually, we are market leaders in Downstream Access Mail (DSA) services handling over 50% of bulk business mail in the UK.

Whistl is a Disability Confident employer and is committed to equal opportunities for all in all of our employment policies and practices.

Essential Requirements

  • Typically, we would estimate that it would take a minimum of 2 years’ experience in a customer facing on-site IT support environment or a similar role to acquire the skills required for this role.
  • A good knowledge of Microsoft Office applications is essential.
  • A working knowledge of Azure.
  • A working knowledge of Office365 is paramount.
  • Previous experience of Computer Hardware Support, replacement of components and basic troubleshooting of end user IT equipment would be advantageous.
  • Knowledge of technologies such as TCP IP, DNS, DHCP, VOIP and LAN.
  • A good standard of education to include 3 GCSEs grade A-C or equivalent.

COVID-19 IT Field Support Marlow

Apply Now

Tagged as: IT Field Support