Intermediary in the Criminal and Family Courts

Intermediary in the Criminal and Family Courts Doncaster

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Do you want to be part of an exciting and pioneering team with fantastic opportunities for progression?

Communicourt is the leading provider of Intermediaries to the criminal and family courts across England and Wales.

We carry out detailed communication assessments and give practical advice to the courts about how a person’s communication difficulties will impact on their ability to understand and participate in the justice system. We then suggest strategies that will assist and provide practical support for vulnerable people through the process.

This Intermediary role is a chance to get valuable experience with a wide range of communication disorders. The people we work with may have a learning disability, a mental health condition, Autistic Spectrum Condition, an acquired communication disability, ADHD, or ABI, and may be any age from eight upwards. The oldest person we have worked with is 101!

The right person will be a dynamic graduate who is passionate about justice and fairness for communication impaired people. You will need to have knowledge of a full range of communication difficulties, mental health conditions, and learning disabilities. In addition, you must have excellent oral and written communication skills and a desire to develop your professional skills to be successful in this Intermediary role.

The post involves travelling across England and Wales by train and some overnight stays in hotels. In return, you will receive excellent training and supervision, experiences to achieve your SLT competencies (if relevant), and opportunities for rapid career progression.

If you think you have what it takes to be part of our vibrant team of professionals and are excited by challenge, career progression, and an abundance of training, contact us today to request an application pack.

Responsibilities of an Intermediary

  • Promptly and effectively establish rapport with a service user
  • Carry out an assessment of the service user’s communication abilities
  • Describe those communication skills
  • Facilitate communication between the service user and other parties to lawyers and work with them to enable the service user to participate effectively in the trial process. This could include advice on the structure of questions and also any concepts that the person has difficulty understanding
  • Prepare a written report on the service user’s communication needs, including strategies which will assist at court
  • Work effectively with colleagues and external practitioners within the framework of Communicourt’s policies and procedures
  • Develop personal skills and the skills of others through individual supervision and effective teamwork
  • Undertake other duties as may reasonably be requested

We welcome applications for this Intermediary role from candidates with a bachelor’s degree and experience in customer service, learning disabilities, mental health conditions and excellent communication skills. Experience in SLT is desirable.


  • Company pension
  • Cycle to Work Scheme
  • Employee discount
  • Store discounts
  • Wellness programmes
  • Career progression and salary increases

Essential Skills

  • Bachelor’s degree (any)
  • Customer service experience: 1 year (preferred)

Desired Skills

Desirable degree subjects:

  • Speech and Language Therapy (SLT)
  • Psychology
  • Nursing
  • Law
  • Criminology
  • Social work

About Company

We are a HMCTS Managed and Approved Service Provider of intermediary services. From 1st April 2022, all fees and costs have been brought in line with the HMCTS framework.

We provide fairer access to justice for adults and children with communication problems and disorders.

We work in criminal and family courts, providing communication support for defendants (and respondents in family cases). We passionately believe everyone has a right to access this support.

We have expertise developed from working with more than 10,000 adults and children, and our intermediaries are the most highly trained and specialised in the industry.

Essential Requirements

  • Bachelor’s degree (any)
  • Customer service experience: 1 year (preferred)

COVID-19 Intermediary in the Criminal and Family Courts Doncaster

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