COVID-19

Dynamics 365 Support Engineer

Full Time

Travel Counsellors Ltd

Dynamics 365 Support Engineer Manchester

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As the Dynamics 365 Support Engineer at Travel Counsellors, you will be our subject matter expert on all technical aspects of our core finance platform, Dynamics 365 Finance & Operations.

You will own and manage the application within the Technology Department, and you will have the opportunity to shape and improve this system throughout its lifecycle to support the company’s needs.

This Dynamics 365 Support Engineer role involves working closely with our ISV partner and internal teams and stake holders, you will have the opportunity to create innovative technology solutions that will support the entire company and will ensure our core finance system operates at the highest possible level.

You will have the opportunity to carve out a world class offering within this growing, world-leading and service lead community.

Main Duties and Responsibilities:

  • Act as the internal technology SME for our core Dynamics 365 Finance & Operations financial platform and support the adoption of the system to ensure that the company maximises the use of the systems capabilities
  • Own the support and maintenance of the D365 F&O platform to ensure its continued performance, stability and availability remain in line with the company’s expectations
  • Support and guide the company through the D365 F&O maintenance cycle, including all quarterly maintenance releases to both the core platform and the ISV module(s)
  • Support the business through process testing and UAT of any platform changes and associated maintenance
  • Support the technical servicing of the platform including queries and issues raised from within the user community
  • Work with the ISV partner to manage the backlog of defects and change requests on behalf of the company
  • Work with internal business owners and product managers to iterate the configuration, capability and application extensions to support the business needs
  • Work with the ISV Partner to communicate, plan and deliver change requests in line with release schedules and development budgets on behalf of the business owner/product manager
  • Act as a technical SME for the core components of the system to ensure they align to good practice, including but not limited to operating methods, standards of documentation and their ongoing upkeep and maintenance
  • Escalate to support and liaise with 3rd party suppliers where necessary to drive resolutions to incidents
  • Act as a technical point of contact and escalation point for more complex D365 F&O related incidents within the wider technology department
  • Create and maintain solution documentation supporting the automation of a business process – e.g. process maps, workflow diagrams
  • Provide technical solutions to operational issues in a timely manner
  • Support the definition of a longer-term automation strategy for Travel Counsellors
  • Works closely with front line support teams, product owners, Scrum teams and Infrastructure teams to ensure that SLAs are agreed and met
  • Proactively monitor performance dashboards, tools and exception logs

Benefits

Working here at Travel Counsellors, we value the hard work and effort that our colleagues put in. Because of this, you can expect a wide range of employee benefits including:

  • A competitive basic salary plus annual company bonus
  • Flexible hybrid working model (2 days home, 3 days office)
  • Career development and promotional opportunities
  • 25 days holidays (increasing to 28 after 5 years of service)
  • A ‘Moments That Matter’ day (annually)
  • Enhanced Maternity / Paternity pay
  • Holiday buy and sell (up to 5 days per year)
  • 3 paid days charity leave
  • Company events, socials, and incentives
  • 3x annual salary Death-in-Service benefit
  • Company pension scheme
  • Costco membership
  • Salary sacrifice, company car scheme
  • Cycle to Work Scheme
  • Employee Assistance Programme
  • Free breakfast, fruit, and hot/cold beverages
  • Referral scheme
  • Employee discount

Essential Skills

Key Attributes and Qualifications for this Dynamics 365 Support Engineer role:

  • At least 3 years of experience with Microsoft Dynamics 365 Business Applications
  • Strong knowledge and understanding of Dynamics core workspaces, Sales, Purchase, General Ledger, etc 
  • The ability to work closely with an integrated ISV partner in order to configure and extend the system
  • Experience of general system administration including licenses, groups, users, tags and dashboards
  • Strong knowledge of application integration techniques such as API, webhooks and data integrations
  • Ability to understand how the applications work to assist in replicating the problem
  • Excellent problem-solving skills and the tenacity to stay with an issue until it is resolved
  • Experience and knowledge of Microsoft Power Apps and Azure
  • Strong commitment to quality and a thorough approach to responsibilities
  • Excellent time management, planning and organisational skills
  • Excellent interpersonal, written and verbal communication skills
  • Self-motivated and proactive, with excellent attention to detail
  • Works well within a small team and within a wider department
  • Holds themselves to a high quality of work
  • Interest in keeping abreast of current trends in software development and testing, especially as they relate to the technologies being used

Desired Skills

  • Any other software engineering experience (software development, test automation etc)
  • Experience of working with Azure Dev Ops and RSAT
  • Understand the MS sure step process
  • Knowledge and experience of the data structure in D365 to support a DBA
  • Agile way of working
  • Knowledge of the D365 application extensions market
  • Knowledge or experience of Power Apps and Power Automate
  • Certified D365 Engineer or Developer
  • Understanding modern project management principles such as SAFe
  • Previous experience with API’s and webhooks
  • Knowledge of HTML and scripting languages
  • Experience working with SSO would be beneficial to this Dynamics 365 Support Engineer role

About Company

Here at Travel Counsellors, our customers, communities and colleagues lie at the heart of everything that we do – and that’s what makes us special. For us, relationships come before transactions, and we are there for our customers, connecting with them on a deeply human level through the moments that matter.

We’ve been changing lives for over 28 years as the leading travel marketplace for self-employed travel entrepreneurs, empowering over 1,900 global independent travel agents to run successful leisure and corporate travel businesses. We pride ourselves in remaining a company that truly cares and one that has never wavered from its purpose; to redefine what personal means for a travel business.

Our Travel Counsellors are supported by a team of over 250 super talented people in our support offices to help them create unique, inspiring, and exciting experiences for their customers, building lasting personal relationships that brings them back to us, time and again.

Our unique approach within the workplace – as well as towards customers – has seen us receive numerous awards and accolades, including being named as The Best Place to Work in Travel at the 2022 TTG Travel Industry Awards, as well as being the first travel company to be awarded the Queen’s Award for Enterprise in the Innovation category!

We are currently expanding at a phenomenal rate – on the back of what is our record year in terms of revenue (over £800m) and so are looking for like-minded individuals to join our dedicated Head Office team, to help the company continue to flourish.

Essential Requirements

Key Attributes and Qualifications for this Dynamics 365 Support Engineer role:

  • At least 3 years of experience with Microsoft Dynamics 365 Business Applications
  • Strong knowledge and understanding of Dynamics core workspaces, Sales, Purchase, General Ledger, etc 
  • The ability to work closely with an integrated ISV partner in order to configure and extend the system
  • Experience of general system administration including licenses, groups, users, tags and dashboards
  • Strong knowledge of application integration techniques such as API, webhooks and data integrations
  • Ability to understand how the applications work to assist in replicating the problem
  • Excellent problem-solving skills and the tenacity to stay with an issue until it is resolved
  • Experience and knowledge of Microsoft Power Apps and Azure
  • Strong commitment to quality and a thorough approach to responsibilities
  • Excellent time management, planning and organisational skills
  • Excellent interpersonal, written and verbal communication skills
  • Self-motivated and proactive, with excellent attention to detail
  • Works well within a small team and within a wider department
  • Holds themselves to a high quality of work
  • Interest in keeping abreast of current trends in software development and testing, especially as they relate to the technologies being used

COVID-19 Dynamics 365 Support Engineer Manchester

Apply Now

Tagged as: Dynamics 365 Support Engineer