COVID-19

Customer Service Handover Specialist

Full Time

Big Motoring World

Customer Service Handover Specialist Blue Bell Hill

Apply Now

*Proud to be awarded Car Supermarket of the year 2020 & 2021 at the Car Dealer Awards*

Big Motoring World is the UK’s leading independent pre-owned prestige car supermarket. From our humble beginning trading from our CEO’s driveway, we are now amongst the Motor Trader Top 10 Independent Dealership in the country.

We are looking for an ambitious, motivated, and passionate Customer Service Handover Specialist to join our Flagship Store in Blue Bell Hill, Kent.

Why work for us?

Joining the Big Motoring World team as a Customer Service Handover Specialist, you will receive a competitive basic salary of (upto) £9.50 per hour plus monthly commission. This is a great opportunity to join a rapidly expanding Brand, that has over thirty years of stellar experience in the automotive industry.

What will I be responsible for?

As our Customer Service Handover Specialist, you will play a key part in the smooth handover of cars to customers ensuring the highest level of customer service is maintained. Duties include:

  • Providing a professional, friendly and efficient handover service to customers collecting their newly purchased cars, ensuring a positive collection experience
  • Thoroughly check deal files to ensure that all relevant paperwork and monies have been received and required checks done before releasing the car
  • Complete paperwork for part exchanges as applicable
  • Use online websites to tax the customer’s vehicle (or provide V62 form and relevant advice) and offer customer facilities to arrange their insurance
  • Hand over the car to the customer, running through any necessary information to ensure the customer is fully satisfied and safe to drive from site.
  • Ensure customers are kept informed of the transaction progress including making appointments and confirmation calls
  • Build relationships with customers with a view to anticipating future business and strengthening the Company’s reputation within the marketplace

Essential Skills

What do I need?

As an effective Customer Service Handover Specialist, you will be a well-presented, confident individual who is comfortable communicating to a diverse base. You will also have:

  • Good communicative skills (oral and written)
  • Exceptional customer service skills/a positive attitude to customer care
  • Strong organisational skills
  • Recognise how their behaviour and actions affect their performance with customers/colleagues
  • Demonstrates a flexible approach to work that is focused on “getting the job done”
  • Acts proactively to add value and follows up to ensure problems remain solved
  • Literate, numerate and proficient computer skills
  • Full driving licence is essential

About Company

To join our leading team of Customer Service Handover Specialist, APPLY now! We are waiting to hear from you.

Essential Requirements

What do I need?

As an effective Customer Service Handover Specialist, you will be a well-presented, confident individual who is comfortable communicating to a diverse base. You will also have:

  • Good communicative skills (oral and written)
  • Exceptional customer service skills/a positive attitude to customer care
  • Strong organisational skills
  • Recognise how their behaviour and actions affect their performance with customers/colleagues
  • Demonstrates a flexible approach to work that is focused on “getting the job done”
  • Acts proactively to add value and follows up to ensure problems remain solved
  • Literate, numerate and proficient computer skills
  • Full driving licence is essential

COVID-19 Customer Service Handover Specialist Blue Bell Hill

Apply Now

Tagged as: Customer Service Handover Specialist