COVID-19

Customer Service Assistant

Full Time

Key Group

Customer Service Assistant Gloucester

Apply Now

What’s the secret to a happy Customer Service Assistant?

We believe that helping people unlock a better retirement starts with helping everyone in our organisation unlock their true potential and thrive. To do that, we’re mindful of staying true to the values that make us who we are, and proud of what we do.

As a Customer Service Assistant, you will be involved in processing administration requests and queries from mortgage advisers via our sourcing platform, online chat, email, and over the phone.

The ideal candidate will show initiative to get the job done in a timely manner and have an enthusiastic attitude with a genuine passion for providing professional customer service.

We are looking for a team player who is able to prioritise, multi-task, and manage their time effectively. The ability to think fast and work in a fast-paced environment is key to being successful in this Customer Service Assistant role.

In return you will be part of a fantastic team and organisation who invest in their employees.

Responsibilities:

  • To demonstrate and continuously embed the company values in every aspect of the role
  • Provide customer service support via the telephone, online chat, and email
  • Process KFI requests as they are received
  • To build knowledge of the Equity Release market
  • Become a competent user of the Air Sourcing system
  • Process Air Mortgage Club registrations

This Customer Service Assistant role would suit candidates with experience in the following areas: Customer Service, Admin, Customer Service Advisor, Administrator, Finance.

Benefits

  • 23 Days holiday plus bank holidays, rising to 28 days with service
  • Additional holiday purchase scheme
  • Tier 1 pension
  • Simply Health
  • Life Assurance
  • Charity social events

Essential Skills

Skills and experience:

  • Previous administration and customer service experience is essential, however full training in the market will be given.
  • Excellent interpersonal and communication skills and confidence to liaise with all levels of an organisation; both internal and external.
  • Ability to work well in a busy and ever-changing environment
  • Strong organisational skills
  • Ability to process tasks coming in from a variety of sources at one time
  • Meticulous attentional to detail

 

Desired Skills

Most of all we look for people who display and work around the core values of our business:

Ambitious – to break ground to help our customers enjoy a better retirement.
Supportive – relationships are key to everything we do.
Personal – going above and beyond to offer exceptional service.
Integrity – honest, true, and transparent in all of our relationships.
Responsive – whatever the challenge we’ll deliver the right result.
Expert – experts in our field, our thirst for knowledge never stops

About Company

Our purpose is to help people finance a better retirement. Our mission is to be the UK’s leading later life lending company. Our connected portfolio of brands comprises of Key, Key Partnerships, more2life, The Equity Release Experts, and Air Group. https://www.wearekeygroup.co.uk/legal/privacy-policy

Essential Requirements

Skills and experience:

  • Previous administration and customer service experience is essential, however full training in the market will be given.
  • Excellent interpersonal and communication skills and confidence to liaise with all levels of an organisation; both internal and external.
  • Ability to work well in a busy and ever-changing environment
  • Strong organisational skills
  • Ability to process tasks coming in from a variety of sources at one time
  • Meticulous attentional to detail

 

COVID-19 Customer Service Assistant Gloucester

Apply Now

Tagged as: Customer Service Assistant