COVID-19

Customer Service Advisor- Home Department

Full Time

NEXT CST

Customer Service Advisor- Home Department Doncaster

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If you love working in a fast-paced environment and delivering exceptional customer service, then this Customer Service Advisor role is the job for you!

Here at Next, we are committed to providing a friendly, helpful service to our online customers that contact us. This could be sorting out a missing parcel or an account query, but you’ll always put the customer first.

This is a unique Customer Service Advisor role as there are no sales targets; you’ll purely be measured on the service you deliver, so you can focus entirely on giving truly outstanding customer service.

Our contact centre in Armthorpe has doubled in size and is still growing! It has never been a more exciting time to join the NEXT Online family.

We are looking for people who are as passionate about customer service as we are. Don’t worry, you don’t need to have worked in a call centre before – we are looking for people who thrive on helping people.

We provide 3-weeks full-time paid training (split over 2 sessions) followed by sponsor support immediately after training, to help you consolidate your learning and put your skills into practice.

You’ll also be required to:

  • Give exceptional customer service by truly listening to the customer and resolving their queries
  • Treat every customer like it’s your first and only customer that day
  • Navigate through various computer systems and liaise with other teams across Next if required
  • Work to set Key Performance Indicators and Standard Level Agreements
  • Engage with customers and colleagues, creating a people-focused work culture

During our peak trading periods you’ll also be required to work an additional 4 hours for 20 weeks of the year.

Shift 1: 4 days on, 4 days off, 1-11 pm. (36 Hours per week).

You must be able to commit to full-time training Monday – Friday, 12 – 8pm.

We welcome applications for this Customer Service Advisor role from candidates with skills in the following areas: Call centre, Customer Service, KPIs, Service, Customer Service Advisor, Communication Skills, Problem Solving.

Benefits

  • Bonus Scheme
  • Pension Scheme
  • ShareSave Scheme
  • Life Assurance
  • Staff discount

Info

Start date – Tuesday 30th August 2022.

Essential Skills

About you:

This Customer Service Advisor role is ideal for candidates with previous experience in customer service, ideally within a fast-paced call centre or customer-facing environment.

  • You’ll be a team player with excellent communication skills.
  • You’ll be a natural problem-solver with the ability to think outside of the box.
  • Be able to communicate in a confident, clear, and friendly manner.
  • Have good literacy and numeracy skills.

All successful applicants will be subject to criminal and credit checks in line with our reference policy. In order to apply for this position, you must not have had an unsuccessful application for a similar role with Next within the last 6 months.

In accordance with Home Office guidance, successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.

About Company

You know Next, but did you know we’re a FTSE-100 retail company employing over 43,000 people across the UK and Ireland? We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 540 stores, plus Next Online and it’s now possible to buy on-line from over 70 countries around the world! So we’ve gone global!

Essential Requirements

About you:

This Customer Service Advisor role is ideal for candidates with previous experience in customer service, ideally within a fast-paced call centre or customer-facing environment.

  • You’ll be a team player with excellent communication skills.
  • You’ll be a natural problem-solver with the ability to think outside of the box.
  • Be able to communicate in a confident, clear, and friendly manner.
  • Have good literacy and numeracy skills.

All successful applicants will be subject to criminal and credit checks in line with our reference policy. In order to apply for this position, you must not have had an unsuccessful application for a similar role with Next within the last 6 months.

In accordance with Home Office guidance, successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.

COVID-19 Customer Service Advisor- Home Department Doncaster

Apply Now

Tagged as: Customer Service Advisor- Home Department