Customer Service Advisor Gateshead
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Whistl Fulfilment Gateshead is one of the UK’s most respected providers of contact centre services in the UK.
Part of the Whistl Group, we’re proud to say we’re at the heart of multi-channel retail and we currently have an exciting opportunity for experienced Customer Service Advisors to join our growing team.
These are temporary/seasonal roles with a view to a permanent role.
We have fantastic opportunities for Customer Service Advisors to join us in our fulfilment offices in Gateshead. This is an ongoing temporary opportunity. Depending on performance and the business needs could become permanent.
As a Customer Service Advisor, you will need to deeply care about how companies treat their customers as you will be working on behalf of our clients delivering first-class customer service.
Ideally, you will have at least 3-months customer service experience preferably gained within a customer service environment although all applicants will still be considered, and full training is provided.
What we are looking for:
- You will need to be able to work some evenings and weekends.
- You care deeply about how companies treat their customers.
- You have excellent communication and writing skills.
- You’re comfortable with numbers and learning new technology.
- You’re reliable, energetic, and able to prioritise effectively.
- You relish the idea of self-learning and personal development.
Key responsibilities of a Customer Service Advisor:
- Answer incoming calls, web chats, and emails to resolve customer orders and queries in a friendly, informative manner.
- Utilise the intranet to provide accurate information on products and/or services available.
- Understand processes (e.g., returns) and be able to articulate this on the phone to customers.
- Undertake all aspects of administrative work competently and with attention to detail, including accurate data entry and attention to formal customer correspondence.
- Manage customer satisfaction and resolve or escalate cases of customer dissatisfaction as appropriate and in a professional manner.
We would welcome applications for this Customer Service Advisor role with the following skills: customer service advisor, customer support advisor, customer service representative, customer service agent, call centre, admin, contact centre, inbound.
Benefits
- Enhanced Annual Leave entitlement, starting at 31 days (including public holidays), increasing up to 36 days with long service.
- Access to our prestige Benefits and Rewards Portal including discounts on high-street shopping, days out, entertainment, and food & drink, including popular brands such as Apple, Samsung, and Buyagift.
- Long Service Rewards: both financial and leave based.
- Health Cash Plan: in which you can get money back on health treatments such as prescriptions, eye care, dental, and more.
- Life Assurance Scheme: A scheme that may provide a lump-sum payment should you die whilst employed by the company.
- Career development opportunities: through E-Learning, Management Development Programmes, and Apprenticeships in which you can gain professional qualifications during working time at no cost to yourself.
- Access to a well-established Employee Assistance Programme provider, who provides support to our people and their families in areas such as their health and wellbeing.
And other excellent benefits you’d expect from a market leader.
Info
This role offers 40 hours per week with regular overtime available.
Positions Available:
Temporary/seasonal roles with a view to possible permanent roles.
Essential Skills
- Good verbal and written skills
- Comfortable and literate with IT
- Ability to establish and maintain effective working relationships
- Strong interpersonal skills and/or previous experience working with customers
- The ability to maintain calm under pressure
- Undertake tasks with speed and accuracy
- Work as part of the team to ensure work is completed
Desired Skills
- Previous experience working within a customer-focused environment such as retail or hospitality would be an advantage.
- English Language and Mathematics GCSE passes, or their Functional Skills Level 2 equivalents.
About Company
Whistl is a delivery management company providing efficient, high-quality, and competitively priced services across Business Mail, Parcels, Fulfilment and Doordrop Media both in the UK and internationally. Distributing more than 4 billion items annually, we are market leaders in Downstream Access Mail (DSA) services handling over 50% of bulk business mail in the UK.
Whistl is a Disability Confident employer and is committed to equal opportunities for all in all of our employment policies and practices.
Due to the nature of our business, this role may be subject to a basic DBS check.
Essential Requirements
- Good verbal and written skills
- Comfortable and literate with IT
- Ability to establish and maintain effective working relationships
- Strong interpersonal skills and/or previous experience working with customers
- The ability to maintain calm under pressure
- Undertake tasks with speed and accuracy
- Work as part of the team to ensure work is completed
COVID-19 Customer Service Advisor Gateshead