COVID-19

Customer Finance Administrator – 12 Month Maternity Cover

Full Time

Oak Furnitureland

Customer Finance Administrator – 12 Month Maternity Cover Swindon

Apply Now

We at Oak Furnitureland are going through an exciting transformation, to fulfil our ambition of “helping people make their house a real home” delivering quality, stylish products at accessible prices. With a change in ownership in 2020 the company has gone through a period of cultural transformation and we now have a fantastic opportunity for a Customer Finance Administrator to join our team in Swindon.

This is a Fixed Term Contract for 12 months (maternity cover) and we’re looking for someone to start in January 2023.

The Customer Finance team are responsible for managing all finance related queries within the business.  This includes managing approved and unapproved finance orders created by customers either online, through telesales agents or a salesperson in the showroom.  We process between 1,500 – 2,000 emails every week and handle between (500 – 700) inbound and Outbound calls per week.

The hours are Monday to Friday 9am till 5.30pm with one 10am till 7pm shift per week. You will also need to be able to work a weekend (1 in 6 weeks). You will receive 2 days off during the week if you work over a weekend.

Key Responsibilities: 

  • Dealing with calls from customers and helping them to complete online and telesales finance orders.
  • Complete finance agreements and finance administration duties.
  • Review the outliers reports for payments, process refunds and cancellations of finance agreement with all finance partners.
  • Assist in the reconciliation of delivered orders to payments requested and investigation of any differences.
  • Manage Showroom finance agreements through to conclusion including customers amending for increase and decrease in spend to ensure that the customer enjoys a quick, easy and streamlined process throughout.
  • Managing and maintaining the expired finance reports and actions
  • Review and reconcile Overpaid & underpaid report and resolve any outliers.
  • Processing Change of delivery address & customer deferral of payment requests
  • Dealing with finance queries and process questions from internal department
  • Responding to emails from customers, showrooms, customer services, telesales, and our finance partners.

 

Benefits

  • Employee discount: amazing discounts available on all Oak Furnitureland products after successful completion of probation
  • Life assurance: free cover of a minimum of two times your annual salary up to the age of 65
  • 28 days holiday (including bank holidays)
  • Birthday: an additional day off for you to celebrate your birthday
  • Pension: 4% employee contribution matched by the company
  • Health and wellbeing: great discounts on local gym memberships
  • Employee Assistance Programme: gives all employees access to both telephone and face-to-face counselling services
  • My Rewards Programme: offers discounts on everything from restaurants and supermarkets, to entertainment and holidays
  • Free on-site parking

Essential Skills

  • Previous experience in a Customer Service environment
  • Exceptional communication skills, both verbal and written
  • Strong problem solving skills
  • Highly organised, ability to prioritise work and work well under pressure in a result driven environment.
  • High level of accuracy and attention to detail
  • A good understanding of finance and consumer finance product are desirable but not essential

About Company

We have a lot of things to be proud of here at Oak Furnitureland. 

Firstly, let’s talk about our furniture itself. From beautiful bedroom cabinetry and sofas you can’t help but sink into, to dining tables you can gather around with loved ones and customisable mattresses that guarantee a dreamy night’s sleep, there’s something for every room in the home. 

All our furniture is exclusively designed and properly made. We use quality hardwood that’s been responsibly sourced, and we let the natural beauty of the wood shine through in each piece. 

And then we have our people. From our showroom colleagues and our delivery drivers to our customer service team and logistics department; everyone works as one united team, driven by a shared purpose and values. 

In short, we make furniture that we’re really proud of, so that we can help people make their house a real home. Why not join us?

At Oak Furnitureland we have put Diversity and Inclusion at the top of our people agenda, as we believe that a more diverse and inclusive workplace, where people of different backgrounds are truly represented ensures better outcomes for all colleagues and the business. 

 

You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose and values. We are committed to fairness in the way we hire new colleagues and if you require any additional support to help you through the process we’re happy to make the necessary adjustments for anyone that needs them.

Essential Requirements

  • Previous experience in a Customer Service environment
  • Exceptional communication skills, both verbal and written
  • Strong problem solving skills
  • Highly organised, ability to prioritise work and work well under pressure in a result driven environment.
  • High level of accuracy and attention to detail
  • A good understanding of finance and consumer finance product are desirable but not essential

COVID-19 Customer Finance Administrator – 12 Month Maternity Cover Swindon

Apply Now

Tagged as: Customer Finance Administrator - 12 Month Maternity Cover