COVID-19

Client Support Officer

Full Time

Change Agents UK

Client Support Officer London

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Salix works to enable the public sector in the UK to reduce its carbon footprint. The task of reducing the UK’s carbon emissions needs individuals who will work as a constructive team member building positive relationships with our clients to enable them to implement energy efficiency measures across their estate.

Job purpose
As a Client Support Officer you will be responsible for supporting and monitoring the delivery of UK public sector decarbonisation projects, which are funded through grants and loans programmes by BEIS, Scottish and Welsh Governments.

You will be part of one of Salix’s programme delivery teams, line managed by a Programme Coordinator and managed by a Programme Manager. Your responsibilities will ensure that projects comply with Salix’s funding requirements as well as building strong client relationships, and being their first port of call for any queries. You will support the delivery of around 20 projects with a combined value of £50m.

You will also be an active member of the Delivery Team and attend team wide meetings as well as have the opportunity to be involved in projects that support the development of our processes and systems and making the company an even better place to work.

Work Life at Salix
For staff joining Salix we run a comprehensive induction programme to support staff to be successful at work. Every member of staff is in a team and has a named line manager who helps organize individual workload and manages training and development. You will be encouraged to study for further industry qualifications, such as CMI.

Key Duties

  • Build strong customer relationships with Salix clients, this will require visits to clients on location.
  • Maintaining accurate client project data through the use of client relationship
    management systems.
  • Data management and analysis to support reporting to our board and
    funders.
  • Project management:
    • Management of own day-to-day tasks in a fast-paced and busy environment.
    • Payment processing and cashflow forecasting.
    • Letter generation, drafting and checking legal documentation.
    • Prepare written reports and presentations on individual project work.
    • Managing and responding to internal/client queries.
  • Support the Communications and PR team to promote Salix at events,
    conferences, and webinars, by giving presentations and assisting with the
    preparation of materials to showcase the work Salix do.
  • Assist with wider organizational activities including cross-team working,
    involvement in workgroups and supporting charity initiatives.
  • Responsible for individual and team health and safety

Application & Appointment Process

Candidates must demonstrate that they meet the qualifications, experience, skills and abilities listed in the Person Specification. In order that candidates focus on the experience, skills and abilities in the Person Specification, ten specific areas have been highlighted. Candidates should focus on these ten points in their written statement which should be no more than 1,500 words. Other aspects of the Person Specification will be evidenced from your CV and the final interview. 

 

How to Apply:

  1. An up-to-date CV.
  2. A statement of no more than 1,500 words as to how you match the requirements of the Person Specification, ensuring you address the ten key criteria highlighted in the key criteria column of the Person Specification. 
  3. Equality monitoring form.

View full job description

Benefits

  • 28 days annual leave
  • Cycle to work scheme
  • Contributory pension scheme
  • Employee support with public transport costs
  • Supported training budget for staff

Enrolment on to the Change Agents UK skills development programme where you can benefit from the online learning academy and workshops on Sustainability & Skills for the Future, Project Management, Systems Thinking & Creativity.

Info

Applications without a Cover Letter will not be considered. Please ensure that you read the ‘Application & Appointment Process’ to increase the success of your application.

Essential Skills

Please ensure you address each of these 10 key criteria in your covering letter

Experience

  • Project management skills
  • Customer service or public engagement experience

Skills and Abilities

  • Ability to work constructively within a small team
  • Ability to manage, prioritise and deliver a number of projects and work programmes within timescale
  • Ability to positively represent Salix and good customer service skills
  • Pays close attention to detail, ensuring work is delivered to a high standard
  • Effective time management and ability to set realistic timescales for work delivery
  • Self-motivated and good organisational skills

Other

  • Ability to demonstrate and understand equal opportunities
  • Willingness to learn and commitment to personal development and training

Desired Skills

Qualifications

  • Degreee or equivalent professionally relevant qualification
  • Evidence of further professional development

Experience

  • Relevant work experience in a building or energy services capacity
  • Experience in providing advice and support
  • Presentation experience
  • Strong IT skills, incluidng all Microsoft Office Programmes with a focus on Microsoft Excel

Skills and Abilities

  • Communicates effectively and confidently
  • Fosters collaborative and coordinated working across teams and in partnership with other organisations
  • Strong numeracy skills
  • Strong interpersonal skills
  • Ability to effectively contribute at meetings and events participation
  • Knowledge of energy efficient and low carbon technologies
  • Willingness to travel across the UK
  • Ability to make decisions that demonstrate commitment to Salix’s corporate strategy

About Company

Salix Finance Ltd (Salix) is a non-departmental public body, owned wholly by HM Government, established to accelerate public sector investment in energy efficiency technologies. Salix’s principal business since 2004 has been to deliver interest-free finance to Public Sector Organisations in England, Scotland, and Wales, supporting them to deliver their carbon management plans by reducing their carbon footprint and energy bills. By joining Salix, you will learn about energy efficiency and its application in the built environment, financing of capital projects, government and client relationship management.

On 30th September BEIS launched the Public Sector Decarbonisation Scheme (PSDS) and Public Sector Low Carbon Skills Fund (PSLCF) both of which are being delivered by Salix. The purpose of both schemes is to provide grant funding to Public Sector Organisations to deliver capital energy efficiency and heat decarbonisation projects within public sector non-domestic buildings, including central government departments and non-departmental public bodies in England.

Salix are proud to have been awarded the Investors in People Gold Award and came second in the Sunday Times Top 100 companies to work for in category small companies, not for profit category in 2020.

Change Agents UK:

Change Agents UK Trading Ltd works as a non-profit sustainability employment business and agency, and is wholly-owned by Change Agents UK Charity. Change Agents UK have worked in Sustainability education and employment for 25 years, supporting our partners to create superb opportunities in sustainability, delivering real impact and change and providing training and skills support for our Change Agents on placement.

Essential Requirements

Please ensure you address each of these 10 key criteria in your covering letter

Experience

  • Project management skills
  • Customer service or public engagement experience

Skills and Abilities

  • Ability to work constructively within a small team
  • Ability to manage, prioritise and deliver a number of projects and work programmes within timescale
  • Ability to positively represent Salix and good customer service skills
  • Pays close attention to detail, ensuring work is delivered to a high standard
  • Effective time management and ability to set realistic timescales for work delivery
  • Self-motivated and good organisational skills

Other

  • Ability to demonstrate and understand equal opportunities
  • Willingness to learn and commitment to personal development and training

COVID-19 Client Support Officer London

Apply Now

Tagged as: Client Support Officer