CCTV Monitoring Operator – Waterlooville Waterlooville
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Are you looking for a role where you really can make a difference and help people? Do you cope well under pressure and stay calm in a stressful situation? Would you like the opportunity to join a great team of people who not only support our clients, but support each other? Then this could be the perfect role for you…..
You do not need any experience, what we ask is that you have a passion to learn, with energy and drive to get things done. We will provide you with full training and support you will require to ensure you are a success in this role. Come and join one of the leaders in Security worldwide and join us on our journey as we continue to grow.
Southern/Northern Monitoring Services are one of the UK’s largest and most comprehensive Alarm Receiving Centres (ARC) and Remote Video Response Centres (RVRC). Established since 1983 we have an excellent reputation within the industry and our highly trained staff deal with a wide range of alarm systems, covering security, fire, CCTV, environmental alarms.
Shifts: Are 12 hours long, on a 4 days on 4 days off pattern, including Night shifts every three weeks. We operate 24/7, 365 days a year.
You will be answering a variety of inbound calls from both customers and alarm engineers in our busy control room and dealing with their requests. You will be speaking to customers and their clients over the telephone, and our staff need a friendly but firm telephone manner, with the ability to take control of what can be a sensitive situation.
The role requires the use of computers and telephone systems to provide appropriate responses to signals from remote alarm installations and the dispatch of the emergency services when required. Full in-house training and mentoring will be given.
- Monitoring of remote signalling systems using equipment installed.
- Ensuring all tasks are carried out efficiently and without errors.
- Responsible for the provision of appropriate responses to alarm systems and despatch of emergency services.
- Placing of systems ‘in and out of service’ in response to alarm engineer’s requests.
- The accurate commissioning of accounts and ensuring all alarm signals are set up to receive the appropriate response.
- Provision of an answering service for incoming lines and associated business and out of hour’s cp-ordination and message handling where appropriate in a timely manner.
- Assistance / coverage during adverse weather conditions and other emergencies.
- To provide standby coverage on all days allocated.
Essential Skills
- Customer Service, call centre or administration experience would be of benefit, but not essential for the right candidate
- Communicate clearly, professionally, and politely with customers
- Deal with numerous calls and work well under pressure
- Be reliable and arrive punctually on a daily basis
- To be able to pay attention to detail
- You must be positive and willing to listen and learn
- Team player and support colleagues
- Keyboard Skills/Computer literate
There is opportunity for progression within the company through a structured training and assessment process, and candidates should reach the higher salary level within the first 12-18 months of employment, although the rate of progress will depend on the individual. Some overtime is available.
About Company
Securitas Benefits:
- Paid holiday, company pension and life assurance scheme
- Discounted gym membership, wellness advice and support
- Cycle to Work Scheme, car lease and new car purchasing schemes
- Employee discounts and cashback savings across hundreds of your favourite high street brands, online shopping, holidays, and days out
- City & Guilds accredited training program for professional and personal development
- Support to gain your SIA license and many more!
Integrity, Vigilance, and Helpfulness are the core values that Securitas is built on to shape a long-term, financially successful enterprise for our customers, employees, and shareholders.
With roots dating back to 1934, Securitas is one of the largest security service organisations in the world. We are a company that offer career progression and development, providing access to training and the ability to gain professionally recognised qualifications.
Securitas is an all-inclusive employer, and we encourage individuality within our company. If you want to know more about why Securitas is the world’s leading security group, and our continuing work in the diversity & inclusion space, please visit our website.
Join the Securitas Team today!
Essential Requirements
- Customer Service, call centre or administration experience would be of benefit, but not essential for the right candidate
- Communicate clearly, professionally, and politely with customers
- Deal with numerous calls and work well under pressure
- Be reliable and arrive punctually on a daily basis
- To be able to pay attention to detail
- You must be positive and willing to listen and learn
- Team player and support colleagues
- Keyboard Skills/Computer literate
There is opportunity for progression within the company through a structured training and assessment process, and candidates should reach the higher salary level within the first 12-18 months of employment, although the rate of progress will depend on the individual. Some overtime is available.
COVID-19 CCTV Monitoring Operator – Waterlooville Waterlooville