COVID-19

Case Administrator

Full Time

Key Group

Case Administrator Preston

Apply Now

Are you a Case Administrator looking for a new challenge?

Key Group is one of the most exciting, forward-thinking brands in financial services, focused on helping people unlock a better retirement since 1998. Our mission is simple: To be the UK’s leading later life lending company.

We are looking for a Case Administrator to join our dynamic and growing team.

The role of the Case Administrator is to process mortgage applications from receipt to completion in line with agreed service levels, policies, and criteria.

You will also be responsible for managing all aspects of post-offer applications through to completion in line with agreed service levels, policies, and criteria.

As part of this Case Administrator role, you will work together with all teams within the department to help achieve team and business targets and deliver a quality service to more2life customers.

Administration:

  • To be responsible for the management of your caseload, covering a variety of work-types, to ensure customer queries, issues, and administrative requests are dealt with efficiently and within agreed service levels. The following areas are some of those covered within this role; mortgage offers, post-offer queries, post-application processing.
  • To provide an exceptional service to our customers in all aspects of their dealings with us.
  • Liaising with relevant internal and external stakeholders to maintain quality relationships.
  • To ensure all tasks are completed accurately and within specific time frames, criteria, and policies.
  • Deal with incoming telephone calls from customers relating to their mortgage and related applications.
  • To manage the completion of all mortgage files, agreeing completion dates, checking documentation, and setting completion dates.

New Business:

  • To be responsible for the management of your caseload from mortgage offer to completion, ensuring that all applications are monitored and chased in a timely manner.
  • To liaise with solicitors, valuers, brokers, and customers as and when required to ensure the application progresses smoothly.
  • To carry out any post-completion work as required by the business.
  • To keep up to date and conversant with lending criteria, products, and special schemes.
  • Manage broker expectations, prioritise tasks and caseload to keep in line with agreed KPI’s.
  • To carry out any reasonable instruction commensurate with the role.

We welcome applications for this Case Administrator role from candidates with experience in the following areas: Customer Service, Administration, Case Manager, Mortgage Administrator, Financial Services.

Benefits

  • 23 days holiday (increasing with each year of service) plus bank holidays, and the ability to buy/sell holidays 
  • Tier 1 Pension
  • Simply Health healthcare 
  • Enhanced maternity/paternity package 
  • Charity Day
  • Life Assurance

Essential Skills

Desired skills:

  • Excellent software skills, particularly Outlook and Word
  • Ability to multi-task and manage own workload in a fast-paced environment.
  • First class communication skills, both written and verbal.
  • Be driven by customer service and going the extra mile to deliver exemplary service.
  • Ability to work under pressure and to deadlines.
  • Commitment to maintain accuracy and attention to detail, ensuring work is of the highest quality.
  • Highly motivated with a desire to make a difference.

Desired Skills

Most of all we look for people who display and work around the core values of our business:

Ambitious – to break ground to help our customers enjoy a better retirement.
Supportive – relationships are key to everything we do.
Personal – going above and beyond to offer exceptional service.
Integrity – honest, true, and transparent in all of our relationships.
Responsive – whatever the challenge we’ll deliver the right result.
Expert – experts in our field, our thirst for knowledge never stops.

About Company

Our purpose is to help people finance a better retirement.

Our mission is to be the UK’s leading later life lending company.

Our connected portfolio of brands comprises of Key, Key Partnerships, more2life, The Equity Release Experts and Air Group.

https://www.wearekeygroup.co.uk/legal/privacy-policy

Essential Requirements

Desired skills:

  • Excellent software skills, particularly Outlook and Word
  • Ability to multi-task and manage own workload in a fast-paced environment.
  • First class communication skills, both written and verbal.
  • Be driven by customer service and going the extra mile to deliver exemplary service.
  • Ability to work under pressure and to deadlines.
  • Commitment to maintain accuracy and attention to detail, ensuring work is of the highest quality.
  • Highly motivated with a desire to make a difference.

COVID-19 Case Administrator Preston

Apply Now

Tagged as: Case Administrator