COVID-19

Amazon & Parcels Sales Support

Full Time

Gardners Books Limited

Amazon & Parcels Sales Support Eastbourne

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Do you take pride in delivering outstanding customer support?

Do you enjoy finding the right solutions, first-time round? If so, we have a great Sales Support opportunity for you.

We have an exciting opportunity for the right candidates to join growing our Sales Support team, specifically working with Amazon and our parcels team.

We are looking to create this hybrid role for enthusiastic individuals with a passion for offering excellent customer service whilst liaising with Amazon and the courier we work with.

The ideal candidates will know how to prioritise, work well under pressure, and have an analytical mind.

Our growing sales department is looking to recruit a hybrid role to support our Amazon and parcels team in daily activity. Our Sales Support team sit within our overall sales office and provide support and customer service.

This role is a key one that helps build trust, leading to long-term relationships with our customers. Amazon support provides bespoke support between the busy workings of Amazon and Gardners.

This role is one that requires attention to details and an analytical approach. Working as a small team you will be responsible with liaising with Amazon on a day-to-day basis. This an office-based role within our Eastbourne facility. Full training will be provided.

Some of the day-to-day tasks are outlined below, but other ad-hoc duties may be required:

  • Use Vendor Central on a day-to-day basis to keep up to date with shortages, returns, and accuracy charges and ensure these are dealt within SLA
  • Liaise with couriers at various levels
  • Provide information to the sales management team when requested to ensure efficient running
  • Highlight any improvements or make recommendations to change in efficiencies
  • Work in a timely manner to resolve issues raised by Amazon
  • Work closely with both accounts and the data analysts

We welcome applications for this Sales Support role from candidates with any of the following skills or attributes: Sales, Administration, Excel, Microsoft Office, Email, Customer Service, IT Literate, Sales Support, Admin, Communication, Telephony, Order Processing, Data Entry, Outlook, Customer Support.

Essential Skills

  • Excellent communication skills, verbally and written
  • Confidence talking to customers on the telephone
  • Organised and proactive
  • Good knowledge of Microsoft Office, with particular knowledge of Outlook and Excel
  • Detail-orientated
  • Self-motivated, and keen to improve

Desired Skills

Previous experience working within an office environment would be an advantage.

About Company

Gardners is one of the world’s largest wholesalers of British books, entertainment products, and eBooks. 

Based primarily from our Eastbourne premises, we are proud to be a family-run business with our staff at the very heart of what we do. 

Our departments and teams’ combined effort ensures we offer a first-class service to our global customer base, combined with a fast delivery service. 

At Gardners, we recognise that our people are our strength, and the diverse talents they bring to our collaborative workforce are directly linked to our success. We are an equal opportunities employer and place a high value on diversity and inclusion across all departments.

Essential Requirements

  • Excellent communication skills, verbally and written
  • Confidence talking to customers on the telephone
  • Organised and proactive
  • Good knowledge of Microsoft Office, with particular knowledge of Outlook and Excel
  • Detail-orientated
  • Self-motivated, and keen to improve

COVID-19 Amazon & Parcels Sales Support Eastbourne

Apply Now

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